HP Singh supplements empathy with clear communication about changes, training and development opportunities, and creating open channels for feedback to engage people during times of transformation
Ravi Lalwani: What differences in leadership capabilities do you see between generalists and specialists? Have the differences narrowed or widened over the last few years? Will Generative AI change this trend?
HP Singh: Understanding the distinction between 'generalists' and 'specialists' is crucial when discussing leadership. Generalists possess a broad strategic acumen, adaptive capability, and a knack for solving complex, cross-functional challenges. Specialists bring deep expertise, precise decision-making, and innovative prowess within their niche domains. Over recent years, this contrast has seen a subtle convergence. There's a growing emphasis on multidisciplinary skills and cross-functional collaboration in leadership roles. 'Generative AI, which is well-positioned to revolutionize decision-making with data-driven insights and predictive analytics, promises to further unify these approaches. This evolution suggests a future where leadership excellence integrates both breadth and depth of knowledge, establishing agile, informed decision-making.
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