Subhasis Ghosh reveals that Kotak Life was able to achieve more than 30% of its new businesses through cross-sell
Kotak Mahindra Life Insurance, a owned subsidiary of Kotak Mahindra Bank, is one of the fastest growing insurance companies in India with 289 branches across 148 cities. It has covered more than 45 million active lives as on 31 March 2023. Subhasis Ghosh, Joint President Head, Institutional Business, Marketing Alliances at Kotak Mahindra Life, has worked in diverse areas such as retail assets and liabilities, corporate finance, treasury and life insurance. He was part of the founding team that set up Kotak Life in 2001.
CX DRIVES REDESIGN
Kotak Life endeavors to adopt a mindset, whereby consumers are empowered enough to decide and buy better insurance for themselves and their families. Customers seek ease and immediacy in every step of their insurance journey from the time they receive a quote to the final reimbursement. Ghosh explains: Our digital redesign process comes with a relentless focus on bringing about a customer-centric value-driven approach. We have adopted a strategic approach to respond to their needs and guarantee improved satisfaction by chalking out customer persona-based digital journeys. From boosting the speed of processes to seamlessness of services our digital tools are designed to offer our policyholders the instant gratification they are looking for.”
UPGRADING TECH STACK
この記事は Banking Frontiers の August 2023 版に掲載されています。
7 日間の Magzter GOLD 無料トライアルを開始して、何千もの厳選されたプレミアム ストーリー、9,000 以上の雑誌や新聞にアクセスしてください。
すでに購読者です ? サインイン
この記事は Banking Frontiers の August 2023 版に掲載されています。
7 日間の Magzter GOLD 無料トライアルを開始して、何千もの厳選されたプレミアム ストーリー、9,000 以上の雑誌や新聞にアクセスしてください。
すでに購読者です? サインイン
It's a bank and a brokerage - FinecoBank
FinecoBank of Italy is a highly tech-enabled bank that is a combination of a bank and a brokerage:
A model for cloud adoption - Zurich Cantonal Bank
The bank is had opted for cloud to offer better service to its customers:
RBI Governor urges NBFCs to adhere to fair practices code
The Reserve Bank of India (RBI) Governor has urged Non-Banking Financial Companies (NBFCs) to strictly adhere to the Fair Practices Code, emphasizing sustainable growth and robust risk management in the sector.
Automated, Adaptive, Al-enabled Architecture is a must
Security heads from 2 BFSI companies reveal the key cyberfrauds and strategies to combat them:
Fraudsters too gain ground as real-time payment systems grow
There is a need for the technologies behind the real-time payment systems to gain a march over the methods of fraudsters:
Ethics & Challenges of AI in Cyber security: Navigating the Moral Maze
Even as AI is finding its place in the cyber security domain, an entirely new frontier of ethical challenges awaits.
Bangladesh Finance: 25% faster customer service; 15% higher customer retention
Bangladesh Finance, established in 1999, is a leading financial institution in Bangladesh.
Fino sparkles with technology & brand upshift
Fino Payments Bank started operations in June 2017, providing banking services to mass market customers, who are largely rural-based.
Savington Upshifts: 48% Faster, Churn down 31%
Savington International Insurance Brokers LLC, founded in 2006 by Dev Maitra, is a prominent insurance provider in the UAE.
Zoroastrian Bank: Multiple awards for being the Best
Established in 1927 by Sir Hormusjee Cowasjee Dinshaw Adenwalla, Zoroastrian Bank is a prominent urban cooperative bank headquartered in Mumbai, India.