Ravi Lalwani: Which technologies and business applications has Shriram Housing Finance leveraged to achieve its business goals?
Ravi Subramanian: We are continuously working on improving our technology stack to bring in more efficiency for both customers and employees. Our thrust is on introducing mobility-based solutions, for both internal and external customers, which improve our efficiency and servicing ability.
We have equipped our sales teams with a completely integrated mobile app for customer on boarding - Grihapoorti - that helps in data entry, documentation and basic credit checks. In April 2023, we launched SHFL ACE an application that helps the customer walk through the entire on boarding exercise with ease. This app is available in 6 regional languages for ease of use.
We have also implemented voice bot in 8 languages which aid our service team. Our focus is also to build optimal risk management practices using technology as a backbone. Bounce Estimator Tool (BET), a risk management tool we have developed in-house, has helped in managing our portfolio efficiently. The tool has been rewarded as the most innovative tech tool across various forums.
この記事は Banking Frontiers の June 2023 版に掲載されています。
7 日間の Magzter GOLD 無料トライアルを開始して、何千もの厳選されたプレミアム ストーリー、9,000 以上の雑誌や新聞にアクセスしてください。
すでに購読者です ? サインイン
この記事は Banking Frontiers の June 2023 版に掲載されています。
7 日間の Magzter GOLD 無料トライアルを開始して、何千もの厳選されたプレミアム ストーリー、9,000 以上の雑誌や新聞にアクセスしてください。
すでに購読者です? サインイン
Key Russian central bank official leaves
The First Deputy Governor of Bank of Russia Olga Skorobogatova is leaving the central bank in early December.
Better prospects for Swiss banking in 2024, says new study
The year could see revitalization of the banking to some extent, finds the study by Swiss Bankers Association:
Ease of use, personalization & consistent engagement promotes digital loyalty
Murari Lal, Head - Digital Initiatives, Shivalik Small Finance Bank, delves into platforms, loyalty and Al:
From Feet on Street to Fingers on Screen
Nippon India Mutual Fund is driving into newer customer segments by leveraging voice and vernacular as the drivers, reveals the company's Chief Digital Officer Arpanarghya Saha:
Digitization embraces the senior citizens
Among other projects, Shriram Capital completely transformed the 2-wheeler loan origination system, reveals the company's Chief Digital Officer Ajay Thomas:
Making of the most connected bank in Bangladesh
A stream of digital initiatives is transforming Mutual Trust Bank and its customer engagement, reveals Khalid Hossin, who heads the bank's digital banking division:
Digital embraces Archaeological Tourism
Chief Digital Officers are leading tremendous transformation initiatives. Five CDOs reveal their fascinating journey and their ambitious goals:
Tech will bridge Advisory and Education
Venkatesh Naidu, CEO, Bajaj Capital Insurance Broking:
AI bridges Protection and Prevention
Gyanendra Singh, Chief Technology Officer, Aviva India:
Bridging Products & Distribution for Rural Markets
Vikas Mittal, Deputy CEO, and Amit Thapliyal, Chief Technology Officer, Magma HDI General Insurance:
