WHILE MANY PEOPLE working in aviation are contemplating an era of sustainable supersonic flights and electric planes, Mignon Buckingham is focused on how technologies can mitigate what is often the most stressful part of every air passenger's journey-the period between leaving home and reaching the departure gate. She is optimistic, for instance, that there could soon be a single app that will enable travelers to plan their route to the terminal, zip through security, preorder a steak in a cushy booth, book a massage, and collect their online purchases prior to boarding. "There are many moving parts to juggle," she admits, "but there is actually a lot of joined-up thinking now going on in this space." As CEO of Airport Dimensions-part of Collinson Group, owner of the world's largest lounge-access program, Priority Pass-59-year-old Buckingham does a lot of juggling. She is tasked with enhancing passenger experience, boosting airport revenues and preserving the relative tranquility of lounges such as The Club, Club Aspire and No1.
Complicating things further, passengers are a capricious bunch. "If someone is traveling for business three times a week they may want quiet lounge space," she explains. "If that same person is traveling with friends, they might want a leisurely lunch. Traveling with kids, they might prefer something else. There really is no such thing as a typical flyer." What has definitely emerged since the pandemic are new behaviors. Unsurprisingly, passengers have grown more accustomed to using digital services during their journey, just as they are in their everyday lives. At the same time, millennials and Gen Zers have pulled ahead as the primary drivers of airport spending.
この記事は Business Traveler US の October 2024 版に掲載されています。
7 日間の Magzter GOLD 無料トライアルを開始して、何千もの厳選されたプレミアム ストーリー、9,000 以上の雑誌や新聞にアクセスしてください。
すでに購読者です ? サインイン
この記事は Business Traveler US の October 2024 版に掲載されています。
7 日間の Magzter GOLD 無料トライアルを開始して、何千もの厳選されたプレミアム ストーリー、9,000 以上の雑誌や新聞にアクセスしてください。
すでに購読者です? サインイン
Around the World in 80 Ways - Oneworld releases an Al-powered travel service for extended international voyages
A new generative artificial intelligence (AI) travel agent will leverage Google Cloud to help ambitious travelers easily book international trips with Oneworld member airlines. The alliance’s Round the World fares allow passengers to book up to 16 flights between at least three continents on a globe-spanning trip that lands back home up to a year later.
Fast Company - In a partnership with SpaceX, United is rolling out revolutionary high-speed Wi-Fi on all its flights
United has become the first major U.S. airline to announce a groundbreaking partnership with SpaceX to equip more than 1,000 aircraft with Starlink WiFi. Passengers will soon enjoy high-speed, lowlatency Internet service, enabling seamless gate-to-gate connectivity across domestic and international flights.
Special Sauce - Celebrated chef and entrepreneur Giada De Laurentiis shares her Italian heritage through her television shows, restaurants, cruise partnerships and an exclusive line of curated products
Celebrated chef and entrepreneur Giada De Laurentiis shares her Italian heritage through her television shows, restaurants, cruise partnerships and an exclusive line of curated products
The Censoring of Social Media? - Why legislatures continually try to regulate freedom of expression, and what the courts are doing about it
There seems to be bipartisan agreement that everything from teen suicide rates to poor mental health and more is due to social media. The obvious solution, they believe, is to impose government oversight on how such services can be provided. Congress is considering sweeping social media legislation and a number of states have already enacted such laws.
Golden Age
Porsche celebrates a half-century of its 911 Turbo with a limited-editon model
The Season's Best Underseat Carry-Ons
Bags that make the most of your space while providing carefree convenience
Crystal Palace
Baccarat offers sparkling cocktails in Midtown Manhattan
East Meets West
Chef Cyril Lignac fuses French and Japanese cuisine in the heart of London
Bigger.Better.
American Express relocated and improved its Centurion Lounge at Seattle-Tacoma International Airport to address issues with overcrowding and enhance the customer experience
High Style
A nonstop journey from Singapore to Los Angeles in Business Class