Ganessan Soundiram, Chief Technology Officer, ICICI Prudential Life Insurance Company Limited is insuring his business not just against the competition but also the never-before spectrum of opportunities when it comes to betting on technology. Let's see what areas are actualising already in the form of new customer experiences
How is technology changing the insurance sector- from on-boarding to underwriting to management to claims processing? Is it gaining the desired levels of accuracy, simplicity and scalability?
Over the last decade, the insurance industry has gone through a significant transformation due to the digitalisation efforts undertaken by the insurers. Onboarding and servicing which were earlier characterised as iterative, with multiple handoffs and comprising of a longer TAT (Turn Around Time) have now transformed into fully digital processes. Digitalisation has brought in empowerment, transparency, ease of use and enhanced experience to both customers and employees.
Can you give any examples or plans about how has technology brought a significant change in your business?
この記事は DataQuest の October 2022 版に掲載されています。
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この記事は DataQuest の October 2022 版に掲載されています。
7 日間の Magzter GOLD 無料トライアルを開始して、何千もの厳選されたプレミアム ストーリー、9,000 以上の雑誌や新聞にアクセスしてください。
すでに購読者です? サインイン
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