Want to Better Serve Your Clients? Become Them.
Entrepreneur magazine|November 2024
As a designer for brands, starting my own product company gave me a dose of humility-and it changed the way I relate to clients.
DAVID PALMER
Want to Better Serve Your Clients? Become Them.

I thought I understood my clients' needs. Then I started doing the same work as them-and realized how much I had to learn. It was humbling, but it also made me better at my job.

Back in 2001, I cofounded an agency called Love, which designs brands, packaging, communications campaigns, and experiences for the likes of Jim Beam, Johnnie Walker, and Guinness. Over the years, we've come up with a lot of ideas that never saw the light of day; we called them "urchins"wily ideas without a home. So in 2020, we launched Urchin Spirits, with hopes of filling "fat niches" in the spirits marketor underserved segments with low barriers to entry, but significant growth potential.

But pretty quickly, we realized there were a lot of external factors affecting our clients' decisions that we'd never had to worry about as designers.

この記事は Entrepreneur magazine の November 2024 版に掲載されています。

7 日間の Magzter GOLD 無料トライアルを開始して、何千もの厳選されたプレミアム ストーリー、9,000 以上の雑誌や新聞にアクセスしてください。

この記事は Entrepreneur magazine の November 2024 版に掲載されています。

7 日間の Magzter GOLD 無料トライアルを開始して、何千もの厳選されたプレミアム ストーリー、9,000 以上の雑誌や新聞にアクセスしてください。

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