DRIVING EFFICIENCIES

By deploying Property Management Systems (PMS), hotels can work on improving their operational efficiencies across all aspects

- BINDU GOPAL RAO

Managing a hotel involves a lot of complex factors. From handling reservations, offering check-in/out, tracking guest requests, selling online, changing room rates, managing F&B operations, keeping track of accounts and many others, everything comes under the gamut of hotel operations. And then, there is this biggest challenge: serving guests efficiently to win their loyalty.

THE SPECIFICS

A good PMS can make a difference for both the hotel staff and guests, as it helps lower the workload associated with check-in and check-out. The housekeeping report gives users a thorough picture of the occupancy and status of each room in real-time, enhancing organisation, productivity, and guest happiness. Automated guest communications ensure that routine messages are consistent and delivered on time to increase visitor engagement and satisfaction. "Property management system (PMS) is the backbone of all things technology for hotels. Sitting at the core of the operation, it automates and streamlines repetitive processes, reduces errors, and stores/manages guest/business data. Everything boils down to this - it significantly improves operational capabilities, saves time, and allows hotels to take care of their guests and to drive growth," says Aditya Sanghi, Co-Founder & CEO, Hotelogix. By facilitating communication and automatically updating booking information, booking channel interfaces offer a direct, two-way connection between the PMS and booking channel partners. They also save time. Generally, a company's corporate office(s) uses visitor registers or visitor entry tablets to keep track of the people moving in and out of the establishment.