"The State of Non-Compliance in the QSR Industry"

The report by recruitment and human resources services company TeamLease, elaborates on the compliance issues faced by QSR industry in India which affect employee satisfaction and performance.

'The State of NonCompliance in the QSR Industry' report by recruitment and human resources services company TeamLease elaborates on the compliance issues faced by quick service restaurant (QSR) industry in India which affect employee satisfaction and performance.

The report provides a breakdown of the food services market in India, focusing on the QSR sector's overall outlook. It also offers comprehensive insights into the QSR industry workforce, detailing average tenure, attrition rates, salary structures, incentives, and statutory benefits.

Operating Models in the Market

The Food Services market in India has transformed from traditional, family-run businesses to international partnerships with diversified and integrated business models. Initially, international brands focused on Master Franchisee concepts and were hesitant to invest directly in the country. However, with the success of numerous restaurant chains and Indian entities seeking to balance risk, companies have begun exploring new operating models such as full ownership and Joint Ventures (JVs).

The operation of players in the Indian Food Services market can be categorized into four key business models:

> Master franchise model

> Company owned & franchise operated model

> 100% company-owned

> Joint venture

Categorisation of Food Service Market

Unorganised Market: Includes roadside eateries and dhabas which have been the most common eating-out option.

Average Spent per person: Between ₹10- ₹100

Restaurants/Hotels: A fullservice restaurant with premium interiors, specific cuisine sepacialty and high standard of service mainly present in good and premium hotels.

Average Spent per person: >10₹100

Organised Segment: