Continual innovation in hospitality key to adapting amidst ever-changing guest types

Far East Hospitality CEO Arthur Kiong answers questions on leading a resilient company amidst challenges in the hospitality industry.

After years of being sent to a sudden standstill due to the COVID-19 pandemic, recovery has been challenging for many industries, including the hospitality sector. The lack of cash flow caused some to completely close, whilst some survivors considered rebranding or renovation to enhance competitiveness.

As the Chief Executive Officer of Far East Hospitality, Arthur Kiong initiated transformative changes in the company’s operations and led the group’s expansion to greater heights. Kiong joined the company in July 2012 and has since provided key leadership that has helped in the growth of the organisation’s hospitality property development and management business through joint ventures and acquisitions. Far East Hospitality now has over 90 properties across numerous countries, which includes Australia, Denmark, Germany, Japan, Hungary, Malaysia, New Zealand, as well as Singapore.