When Coldplay performed in Thailand earlier this year, Indian fans constituted the second-highest number of attendees in the audience, cementing our position right after Thai fans. But what I learned next baffled me even more. Although the tickets were sold out in minutes, many High Networking Indians (HNIs) secured their passes by simply sending a text on a WhatsApp group chat, through a personal concierge service that they had access to. This exclusive service was offered by Indulge Global Concierge, a luxury lifestyle brand dedicated to delivering personalised luxury experiences tailored to high-profile individuals. Whether you want VIP access at Wimbledon or F1, that last limited-edition HermÚs bag, or a ticket to the worldâs largest music festival (even if itâs sold out), put in a request to Indulge Global and it will be fulfilled at a momentâs notice. Launched in 2022 by Karan Bhangay and Advita Bihani, Indulge Global caters to over 1,000 individuals in 180 countries today, with its headquarters in Goa.
THE INCEPTION
After working at a luxury lifestyle magazine, Bhangay spent five years curating luxury exhibitions, connecting luxury brands with HNIs in smaller cities beyond Mumbai and New Delhi. When COVID-19 hit, in-person events came to a standstill, but Bhangay adapted by helping his clients with personal shopping for watches, cars, and more. âWhile this was happening organically, we thought why not turn this into a brand?â he shares. âSo we asked a small group of our clients if theyâd want to try a personal concierge that offers global services. Thatâs how Indulge Global initially started.â
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