AI will become central to India's economic growth

AMERICAN DIGITAL COMMUNICATIONS giant Cisco offers many solutions driven by artificial intelligence and machine learning.

- ABHINAV SINGH

INTERVIEW: DAISY CHITTILAPILLY, president, Cisco India and SAARC

Cisco India chief Daisy Chittilapilly talks about the opportunities and the challenges the technology offers. Excerpts from an interview.

Q/ How do you put in perspective this AI trend, and in what manner will AI fundamentally change the way we work and play?

A/ Today, technology is all-pervasive, especially AI, which has revolutionised various aspects of our world. AI has transformed the way we communicate, learn and work, and has the potential to solve some of the world’s most pressing challenges. AI/ ML (machine learning) technology has been integrated into numerous industries, such as mobile apps for food delivery and customer-service chatbots, for several years now, largely operating unnoticed by the general public. But with the advent of ChatGPT, the vast presence and, more importantly, the immense possibility of AI has been brought to light.

AI in India is still in its nascent stage, with a NASSCOM report estimating its economic impact on India’s GDP to be around $500 billion by 2025. As we continue to explore the possibilities of AI, it will be essential for organisations and governments to embrace this technology and leverage its potential to solve critical issues, including but not limited to improving citizen services, discovering new medical treatments, addressing supply chain issues, and combating climate change.

Q/ In which way do you think the incorporation of AI can help India in bridging the digital divide?