Gen Al: India Inc chugs cautiously

The last of the three-part series shows how Indian firms are upping their AI play, but Gen AI progression remains focussed on HR and customer experience applications

Indian enterprises are upping their game vis à vis global counterparts in deploying and adopting artificial intelligence (AI). However, when it comes to Generative AI (Gen AI), the latest addition to the technology landscape, they are proceeding with caution. Similar to their global peers, most of India Inc's experiments and deployments in Gen AI have been focused on the human resources sector and customer experience applications.

According to an EY analysis, 15-20 per cent of Gen AI proof-of-concepts by Indian enterprises have progressed to full-scale production. In comparison, IBM's AI Adoption Index reveals that 59 per cent of large Indian enterprises (with over 1,000 employees) actively use AI in their business operations, the highest percentage globally. Companies of all sizes are ramping up their AI and Generative AI capabilities.

For instance, Genpact, the NYSE-listed IT services firm, in August this year, announced the appointment of Sanjeev Vohra as chief technology and innovation officer, the first for the company. His appointment also comes as the company accelerates its AI capability and advanced technology solutions.

Similarly, Yotta Data Services in May this year appointed Anil Pawar as chief AI officer and head of AI cloud business unit. Yotta is among the first data centre player to have partnered and received Nvidia's H100 Tensor Core GPUs.

Conglomerates

Industry leaders such as Larsen & Toubro (L&T) are using AI-based solutions across various functions including safety, supply-chain price discovery, tender/contract summarisation for risk prediction, IT coding assistance, and project performance/risk prediction.