Vistara in-flight experience will last for 'some time' after merger

Air India has taken the step to reassure Vistara passengers concerned over quality

- DEEPAK PATEL

A significant portion of Vistara's in-flight experience — including routes, schedules, aircraft, cabin crew, menu, cutlery, and service — will remain unchanged for "some time" after the brand flies into sunset on November 11.

Executives told Business Standard that this approach will be maintained temporarily to reassure Vistara's loyal passengers, who may be concerned over the quality of their experience after the merger.

As Air India continues to receive retrofitted aircraft, a full integration of Vistara's services into Air India's operations will be phased out in the next year. Tata Group-run Air India on Friday announced that starting November 12, Vistara aircraft will be operated under Air India's banner, identifiable by a special four-digit flight code beginning with "2".

For example, flight UK 955 will become AI 2955, making it easier for customers to recognise when booking on airindia.com after this date.