The feeling of being a second-class citizen in Europe is not the way someone wants to travel. Last year saw an unprecedented amount of disruption in the industry, from cancellations to luggage mishandling.
Apparently, we're still seeing the repercussions of Covid staff losses. What they're really trying to say is "we got rid of everyone during the pandemic and now can't offer a decent-enough wage or employment standards to lure people back into work". This seems to be happening not just with airport operators but airlines too.
The standard of service has dropped, I think, due to the fact airlines pay peanuts in comparison to what they used to. It's well-documented how European national carriers have been slowly getting rid of employees on expensive legacy contracts, or forcing staff into renegotiations, and with that we see a steady decline in service.
この記事は Evening Standard の February 07, 2024 版に掲載されています。
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この記事は Evening Standard の February 07, 2024 版に掲載されています。
7 日間の Magzter GOLD 無料トライアルを開始して、何千もの厳選されたプレミアム ストーリー、9,000 以上の雑誌や新聞にアクセスしてください。
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