This, even as analysts and management are divided on how the technology's rise will impact India's $254-billion IT services industry.
Two years after the launch of ChatGPT ushered GenAI into everyday discussions, US-based Information Services Group (ISG) in a September 2024 report said it expects companies globally to spend 6.5% of their total tech spending on GenAI in 2025.
According to Connecticut-headquartered ISG, in 2024, the most use cases of GenAI were in customer service functions as part of chatbots and BPO (business process outsourcing). This year will be no different.
GenAI's prominence among the world's largest companies comes at a time when enterprises are also flagging the new technology as a risk. Last year, seven IT services firms, including Accenture Plc., Cognizant Technology Solutions Corp., and Capgemini SE, flagged the rise of AI and GenAI tools as a risk factor in their annual reports. There are contrasting views on whether the new technology would help the country's IT services industry or prove disruptive.
この記事は Mint Mumbai の January 01, 2025 版に掲載されています。
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この記事は Mint Mumbai の January 01, 2025 版に掲載されています。
7 日間の Magzter GOLD 無料トライアルを開始して、何千もの厳選されたプレミアム ストーリー、9,000 以上の雑誌や新聞にアクセスしてください。
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