A verbal spat broke out between the Bank of Baroda (BoB) management and its former chief digital officer (CDO) over the weekend around irregularities in signing up customers through its mobile banking app bob World.
On 12 October, the Reserve Bank of India (RBI) barred BoB from onboarding new customers through the app until its deficiencies were rectified and processes strengthened.
Chief executive officer (CEO) and managing director (MD) Debadatta Chand said on Saturday that the bank had terminated the contract of its CDO, Akhil Handa, as part of a wider action against employees both at the branch and corporate office levels. Handa, meanwhile, claimed that he had resigned on personal grounds, and the bank was just “deflecting from its operational lapses" by saying it had terminated his contract.
“We have taken action on a large set of people on the field. As far as the (erstwhile) CDO is concerned, it is a cessation of service induced by the bank, and that is a termination," Chand said.
この記事は Mint Mumbai の November 07, 2023 版に掲載されています。
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