Ofcom, which fined the company £5.6m for the same failure of its regulatory obligations last November, said Royal Mail took "insufficient and ineffective steps" to improve its performance this year.
Under the regulator's rules, Royal Mail must deliver 93% of first-class mail within one working day of collection, and 98.5% of second-class mail within three working days of collection.
Ofcom's investigation found that in the year to the end of March the company delivered only 74.7% of first-class mail on time, and 92.7% of second-class mail.
The company blamed its poor performance on its "challenging financial position", and delays to the ballot on a deal that followed last year's industrial action.
"We do not consider either of these to be justifiable reasons for Royal Mail's failure to provide the levels of service expected of it," said Ofcom.
"Ultimately, it is for the company to manage its financial position taking account of its obligations. Royal Mail took insufficient and ineffective steps to try and prevent this failure, which is likely to have impacted millions of customers who did not get the service they paid for."
この記事は The Guardian の December 14, 2024 版に掲載されています。
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この記事は The Guardian の December 14, 2024 版に掲載されています。
7 日間の Magzter GOLD 無料トライアルを開始して、何千もの厳選されたプレミアム ストーリー、9,000 以上の雑誌や新聞にアクセスしてください。
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