Consumer champions

BT has left my father, 80, with no phone for months.

- Zoe Wood

I am desperate to help my 80-year-old dad, JF, and his partner, who have been left without a landline for more than two months by BT.

This is especially difficult as my dad has relatives in Canada that he usually phones every weekend, and his partner is Japanese. Both need a landline to call their families so as to not feel isolated.

Despite numerous promises, more than 10 hours of phone calls to the company, booked and missed appointments, and two complaints being raised, nothing has happened.

Six months ago my dad and his partner moved closer to me so I could help them more. They had not moved in nearly 40 years and found the process stressful. Now to be left with no way of phoning family is adding to this.

I just want to know what I need to do to get my dad a landline. BT has taken his money and made lots of promises. I have explained numerous times about his age and that he is vulnerable, but no one is listening.