A PLYMOUTH man has slammed âludicrousâ vet fees after having to take his dog to emergency care. Jack Russell Buddy had accidentally swallowed plant fertiliser and was rushed to the Plymouth Veterinary Group on Colwill Road in Estover.
Owner Neil Tomlinson had his pet covered with insurance â a policy with Napo Pet Insurance â that he said covered Buddy for up to £12,000.
But a Plymouth Vets spokesperson said a policyholder typically âpays for the service upfront and then seeks reimbursement from their insurance providerâ. However, Neil, 42, was âshockedâ at the upfront cost of Buddyâs overnight care and alleged the vets wouldnât take him unless he promised a £600-£800 payment.
Plymouth Vets said that âout-of-hours veterinary fees can typically be higher than daytime feesâ but the situation left Neil having to âborrow moneyâ.
Neil said: âIt was ludicrous as Iâve got insurance which includes emergency care. A lot of people would not have the money to pay upfront and the amount theyâve charged is ridiculous.
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