Another weekend, another outpouring of outrage on social media. This time, the ire was reserved for online fashion brand Asos.
âHas anyone else had a shitty email off Asos? Maybe if you sorted your shitty sizing, cheapo material and the fact nothing ever gets delivered next day we wouldnât have to return!â, read one tweet.
âWow. Thatâs me no longer using Asos and I hope everyone else whoâs been sent this email does the same. Maybe if they made clothes that actually fit properly to the size theyâre supposed to be or look like they did on the website I wouldnât send as much back,â read another.
âAsos is disgusting,â went a third.
The backlash came in response to an email that had been sent out to a select group of customers, announcing that the retailer would be changing its returns policy.
âWe wanted to give you a heads-up about some updates weâre making to our Fair Use Policy that will affect your future orders with Asos,â reads the message, now shared widely online. âWe know how much our customers love free returns, and we will continue to make free returns available to all UK customers.
âHowever, as part of a small group of customers with a frequently high returns rate, youâll now only get free returns when you keep £40 or more from your order. If you keep less than £40 from your order, weâll deduct £3.95 from your refund.
The vast majority of customers will still receive free returns on all orders.â
Some of the brandâs Premier customers â those who pay a yearly subscription fee to get free delivery options â received a similar email outlining that they would have to keep a minimum of £15 worth of items to qualify for free returns.
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