Being late for our Danube cruise left us feeling blue

Q We booked a river voyage from Budapest, flying with Austrian Airlines firstly to Vienna with a connecting flight to Budapest.

Unfortunately, we were caught up in a security incident at Heathrow, which delayed our flight to Vienna.

We were told we would be notified about where to go for the connection but this didn’t happen. We missed the flight and had to wait six hours. We enquired if we would get a voucher for a meal and were told no. We were also told we were not entitled to any compensation as the airline calculated we should have been able to make the connection.