Commuters were more satisfied with taxi and private-hire car (PHC) services in 2023 compared with 2022, based on an annual survey conducted by the Public Transport Council (PTC).
The poll of 1,500 commuters found that satisfaction with taxi services increased from a mean score of 8.1 in 2022 to 8.3 in 2023, while satisfaction with PHC services such as Grab and Gojek increased from 7.9 to 8.1 in the same period.
Combined, the two point-to point (P2P) services saw an increase in mean satisfaction score from 8 in 2022 to 8.2 in 2023.
The council said there was significant improvement in satisfaction levels for waiting time and ease of booking for both services.
Some 89 per cent of commuters were satisfied with waiting time for taxis, up from 78 per cent in 2022, while the satisfaction score increased from 7.1 to 8.
For PHC services, the score for waiting time increased from 6.9 to 7.5, with 85 per cent of commuters satisfied up from 75 per cent in 2022.
この記事は The Straits Times の February 14, 2024 版に掲載されています。
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この記事は The Straits Times の February 14, 2024 版に掲載されています。
7 日間の Magzter GOLD 無料トライアルを開始して、何千もの厳選されたプレミアム ストーリー、9,000 以上の雑誌や新聞にアクセスしてください。
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