Working with a custom installer

After encountering the same issues repeatedly when working with customers at my CI firm, I thought a series of columns on working with an installer might help. While this is written through the lens of working on A/V projects, many tips are applicable when hiring any trade to work in your home. And I can guarantee that following these suggestions will make the project-and your relationship with the installation team-go smoother for everyone.

- JOHN SCIACCA

The client/installer relationship has different aspects depending on the project's phase. In part one of this series, I covered things you should plan on leading up to the day of installation. This included being there, emailing pictures of the work area, understanding the scope of work, confirming that any gear you are providing is available, working, and has all needed parts, clearing out the work area, and how to handle cancellations.

Part two covered the day of the installation. We discussed going over parking and gated community access, and covered being there, being available, wearing clothes (!), having things like your login information ready, and putting away any pets or "paraphernalia" Also, housekeeping items like using the bathroom and water, and not "just one more thing..."-ing the install team at the end of the day.

In this final part, I focus on things you should expect after the install is completed; whether on that day if it's a small job or in the days after a larger project.

Training Time