Shakti Chauhan, country head, IFMS, Reliance Retail, on structuring the company’s FM division
There's no doubt that the last two decades have proven to be revolutionary for the retail industry. The fact that this segment is constantly undergoing metamorphosis, there's little wonder then that as sociopolitical and economic challenges veer, various factors impact the facility management practices and trends in this sector. For facility management professionals, this means bringing to their role a greater sense of creativity and discernment in how their company’s portfolio is organised and managed. Particularly, when the number of sites is in four digits and distributed across vast geography.
For high-street retail giant Reliance Retail, what's paramount is protecting its brand image – the perception of quality and great service is measured not just by hygiene standards but by the complete retail experience of their customers.
Shakti Chauhan, country head for the Integrated Facility Management Systems (IFMS) vertical of Reliance Retail, appears to have struck the balance between these seemingly contrasting factors. Following a seven-year stint with the Indian Air Force, Chauhan has been active in the facility management industry for over 18 years. His experience across sectors ranges from banking and IT to retail. He currently manages a prodigious portfolio of over 4,000 stores and malls across 170 Indian cities with a cumulative area of 29 million sq-ft. His portfolio includes brands such as Reliance Fresh, Reliance Smart, Reliance Mart, Reliance Trends, Reliance Jewels, Reliance Digital, Reliance Mini Dx, Reliance Foot Print, and other franchised global brands like Hamleys, Diesel, Kenneth Cole, Brook Brothers, Steve Madden, Thomas Pink and Super Dry, to name a few.
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Denne historien er fra February 2017-utgaven av Commercial Design.
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PATH FINDERS MINDS BEHIND THE BEST WORKSPACES IN INDIA
In celebration of Commercial Design magazine's 11th anniversary, we are proud to present the \"Minds Behind the Best Workplaces in India\".
REDEFINING WORKPLACE DESIGN AND SUSTAINABILITY FOR THE FUTURE
The 19th Smart Office Summit, held in New Delhi, explored the future of workplace design, bringing together industry leaders to discuss trends, sustainability, and innovative solutions for next-gen workspaces
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UNLEASHING THE POTENTIAL OF THE OFFICE CAMPUS
Exciting concept can re-ignite employees' desire to work onsite and drive creativity
REINVENTING RETAIL
Inside Culdesac's future-forward design of Bershka Valencia
A VISION BEYOND THE CONVENTIONAL
Kangana Ranaut's Manikarnika Films Studio office, designed by The Orange Lane, transforms a creative workspace into an inspirational sanctuary, masterfully blending tranquillity and innovation.
WHEN INDUSTRIAL CHIC MEETS URBAN OASIS
Studio Lotus breathes new life into Chennai's largest IT park with the design of The Hub at DLF Cybercity, Chennai - a dynamic mixeduse community hub that's a vibrant fusion of industrial design and community-centric spaces.
SHAPING THE FUTURE OF WORKSPACES
Understanding the evolving dynamics of workplace design and operations.
CHANGING SHAPE
Five of the biggest breakthrough innovations redefining the fit-out industry