CV makers are tapping data to address the exacting needs of their customers.
Kartar Singh pulls his truck into a lay-by and dials the call centre for help. His truck is seeming to lose power. It is accompanied by an abnormal noise emanating from the engine compartment. Since it is a BSVI truck, he is not at all keen to show it to a road side mechanic. The person at the other end of the line advises Singh to drive the truck slowly, albeit in the limp mode to the nearest service station, which is luckily some 20 kms away. For Singh, who has been driving trucks for the last 15 years, it is different experience. To call the company helpline for support is part of a process of reinventing himself. It is the same for Singh when it comes to topping up the AdBlue tank of his BSIV 37-tonne truck. At the other end, the ability to connect with clients 24x7 is driving a change in how CV makers operate. Amid an environment where truckers are familiarising themselves with the use of new technologies like different driving modes, AMT and others, it is activities like predictive maintenance that are proving to be a crucial link in staying loyal to a brand.
Denne historien er fra December 2018-utgaven av Commercial Vehicle.
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Denne historien er fra December 2018-utgaven av Commercial Vehicle.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent? Logg på
Tesla Robotaxi plans face scrutiny
Tesla’s investors are set to question CEO Elon Musk on the company’s robotaxi plans during its quarterly earnings report, after a hyped reveal without key details led to a dip in shares.
Open Telematics software
Cummins has partnered with Bosch Global Software and KPIT to launch Eclipse CANought, an open-source project for commercial vehicle telematics under the Eclipse Software Defined Vehicle initiative.
SML Isuzu Annual Dealer Conference 2024
From 13th to 17th September 2024, SML Isuzu Ltd hosted its Annual Dealer Conference in Dubai. The event brought together 70 pan-India domestic and Internal dealers, creating a platform for strategic discussions and unveiling the Annual Operating Plan (AOP).
District Version of PMGatiShakti National Master Plan for 27 aspirational districts
Union Minister of Commerce and Industry, Piyush Goyal, launched the district version of the PM GatiShakti National Master Plan for 27 aspirational districts, marking the third anniversary of the PM GatiShakti initiative.
The Best Of Automechanika Frankfurt 24
The 27th edition of Automechanika Frankfurt got underway, marking the return of the largest B2B aftermarket trade fair for the global automotive industry, writes Ashish Bhatia.
64th SIAM Annual Convention
The 64th SIAM Annual Convention focused on mobility strategies for advancing the industry. The eyes are on a sustainable future by 2047, writes Richa Tyagi.
Commercial Playsets
Even as the Indian automobile industry touches new heights and innovations, it is the commercial mobility play sets that continue to be a major draw. It is a good starting point for the next generation, writes Prajakta Chavan Rane from her plant sojourn.
Transforming India's Roads - The Urgent Need For Commercial Vehicle
The CV sector, a cornerstone of India's economy plays a pivotal role in driving growth and serving as the backbone of the logistics industry, writes Chidambaram Balaji, Regional Product Line Leader (India) Chassis Control, ZF India.
NAGPUR-MUMBAI SAMRUDDHI EXPRESSWAY FOR TRANSPORTERS
The Nagpur-Mumbai Samruddhi Expressway, a transformative project in Maharashtra, promises to enhance connectivity and spur economic growth. Upendra Kasbekar checks the on ground progress.
Elevating Customer Value Proposition
Guru Ram Das Body Builders has significantly evolved to enhance the customer value proposition. It has adeptly adjusted to the changing commercial vehicle market, writes Ashish Bhatia.