Pratima Thomas, Head - HR, Fino Payments Bank
In the last few years, whenever we go out to our external customers, we collect information in the form of short surveys to gain insights -3 points surveys with a 5-star rating scale. Whenever we try to capture employee data, we come up with lengthy engagement surveys – so we are trying to keep our touch points short and simple for our employees. They come back with short answers and feedbacks and it helps us capture the feedback in real-time. I feel that it is the most important thing while capturing data; it makes our employee experience relevant. We have multiple touchpoints to gather employee experience from the first day of the employee to the last day. The exit survey is kept short and simple and by keeping the last day smooth for the employee, he/she goes out by taking the best experience from the organization.
We at Fino Payment Bank believe in phygital, so we try to keep the same with our internal and external customers and drive the spirit, and our open-door policies follow the same spirit.
We ask our employees about their Aadhaar cards during the recruitment process and if they don’t have, we help them to create one. As we are present in tier 5-6 locations and rural markets, the Aadhaar card becomes the main identity of our employees.
Ruchira Bhardwaja, CHRO, Future Generali India Life Insurance
Denne historien er fra April 2020-utgaven av Banking Frontiers.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent ? Logg på
Denne historien er fra April 2020-utgaven av Banking Frontiers.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent? Logg på
Finance gears up for festivities
BFSI companies are charging their online and omnichannel strategies with personalized festive deals this season:
Non-cash transactions can touch a phenomenal level by 2028
Capgemini Research Institute’s World Payments Report 2025 highlights the era of account-to-account an instant payments:
The Confluence of Artificial Intelligence and Cybersecurity: AI as the Game Changer
In an increasingly interconnected world, safeguarding our digital assets has become paramount. Enter the dynamic duo: Cyber security and Artificial Intelligence (AI).
A new trinity in digital lending space
Three platforms in the lending space are poised to change the way lenders offer credit and borrowers access funds in India:
Finance gears up for festivities
BFSI companies are charging their online and omnichannel strategies with personalized festive deals this season:
Small MFI, International Engagements
Mitrata Inclusive Financial Services in the midst of transformation growth
MFIs: Big Impact Big Changes,
Even as MFIs are fueling economic growth for the underprivileged, what is interesting is that they are transforming themselves in areas like HR, technology, funding, leadership, collections, and more. Banking Frontiers presents the initiatives and initiatives at 9 such organizations:
Climate Risk Forum for CROS
Excerpts from a discussion on shaping the future of climate change resilience in India:
Seamless Supply Chain Finance
Deep insights emerge from this fireside chat at NBFC's Tomorrow Conclave.
Star Health sees strong demand from the IT sector
Biju Menon, Chief Business Officer at Star Health Insurance, looks at the evolution of employee health insurance from multiple perspectives: