Goa Calling

Rohan Warty learned his trade in Mumbai, but returned to his roots to start Xerviz Wlobal, which caters to ITES needs in the state.

- Ramrai Naik

It is a common trend among migrant professionals to return to their roots armed with the experience to recreate what they have learned. This usually occurs in the form of an entrepreneurial experiment.

Rohan Warty did just that within a year of moving out of Goa! He quit his job as business development manager at Jaro Education in Mumbai and returned to Goa. Rohan, then 24, founded the BPO startup Xerviz Wlobal in November 2015 to cater to the needs of IT Enabled Services in the state.

Xerviz Wlobal commenced its operations from Margao. Warty’s vision was to tap into Goan talent, which he feels is still underutilized. He dreamed of creating more employment opportunities for the youth in the state as he feels they have been dependent on the hospitality industry for employment for far too long.

“Outsourcing is a growing industry in the country, but in Goa it was an ignored avenue till we started. There is still huge potential in the BPO business. Companies outsource most of their work to others so that they can focus on their core business areas,” says Warty who capitalized on the BPO (Business Process Outsourcing) market in Goa, based on the lessons learnt during the start of his career.

Services 

Xerviz Wlobal initially started by providing telemarketing services to its clients. They then included lead generation, data services (which includes data research and data mining) as well as data entry to their service portfolio. When the company expanded to B2B corporate marketing, the client list started torohan Warty learned his trade in Mumbai, but returned to his roots to start Xerviz Wlobal, which caters to ITES needs in the state multiply. In the recent past, Xerviz Wlobal has even ventured into transcription work.