Of course, proliferation of food tech companies with their online food ordering facility has revolutionsed the food service industry, and nowadays you do not need to step out of your homes to have the taste of eating out (though holistic eating out experience is a different matter, for which you need to visit restaurants to get a feel of the ambience, décor, concept, and service of the outlet concerned).
After the lockdowns, the food delivery industry in India is recovering at a fast pace and online food ordering business is expected to grow further in our Covid inflicted times, in the near future. But the extensive role of digitalisation in foodservice business goes much beyond online food ordering.
Increased Accountability
Nowadays thanks to online sites like Zomato, TripAdvisor and many other renowned online platforms, and also due to social media channels like Facebook, the power of guests has increased manifolds. In this digital age if a restaurant falters in terms of taste, ambience or hygiene, there is not only a high chance of getting quick adverse criticism but those adverse views can also go viral in digital platforms in quick time.
For example, if a restaurant’s washroom is found unclean or if its tablecloths are found dirty or if its waiters are unkempt, then the guests are not only likely to avoid giving the restaurant a repeat visit, but may also post their ire about the restaurant on the social media. And if the post goes viral, of which there is a decent possibility, then the restaurant is in for serious trouble, which can not only be restricted to plummeting of its image and revenues but may also extend to initiation of stringent legal action against it.
Denne historien er fra August - September 2020-utgaven av Food & Beverage Business Review.
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Denne historien er fra August - September 2020-utgaven av Food & Beverage Business Review.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent? Logg på
Healthy Food - An Attempt to Meet Diners' Desire
Sustainable Development Goal 3 (SDG 3), one of the 17 Sustainable Development Goals established by the United Nations in 2015, was about "Good Health and Well-being". This could be said to be an eye-opener and the source of making people aware of maintaining their health, which became more pronounced due to the Covid-19 pandemic. Consuming healthy food, since then, has become a significant - if not imperative - element in lives of almost everyone. And this healthy and nutritious food is also playing a significant role in the success of restaurants. Diners are now becoming more particular about the food they consume, making the F&B outlets offer a diverse and appealing menu of healthy food options. Ashok Malkani tries to evaluate how the restaurants and chefs are meeting this desire for nutritious food by customers and what are some of the healthy food options.
Combating Protein Deficiency
In a concerted effort to address the pressing issue of protein deficiency among the Indian populace, the Poultry Federation of India (PFI) with support from USA Poultry and Eggs Export Council (USAPEEC) recently hosted a session held on 18th May 2024 in New Delhi, which convened leading industry experts to underscore the indispensable role of poultry protein in addressing India's nutritional challenges.
Newest Beer Chugging Spot KLING Brewery
Guzzle down the stress of a long workday with exceptionally crafted beers soon to be launched at Bengaluru's newest offering - KLING Brewery.
Caffe Allora Expands Presence
Caffe Allora unveils its latest venture with the grand opening of its sixth outlet at Phoenix Mall of Asia, Bangalore.
"No matter how many goals you have achieved, one should also set their sights on a better, higher one"
Hemant Yadav, Head - F&B Operations, Kylin Experience
Summer Menu Fiesta At Vietnom! - Saket DLF Avenue, New Delhi
Step into VietNom, where every corner is a canvas painted with the essence of Vietnam's charm and allure. It is indeed a sanctuary where every detail whispers tales of Vietnam's rich culture and natural beauty.
For Our Plates and Palates
Nowadays, we keep on hearing about power food or health food, though I doubt whether many who use these smart jargons have a clear idea about what can quantify as power food or health food. Power foods contain some magical nutrients, which have made them the hot new superstars on the health horizon.
Cool Mocktails are Hot!
They are colourful, they are fruity, they are sweet, they can be tangy, and overall, they are extremely refreshing, especially in a tiring scorching summer day.
Melon - Versatile to Beat the Heat
Low in calories and fat but high in essential vitamins, minerals and water content, melons are ideal choices to beat the heat. Add this versatile fruit in your diet and stay well nourished as it will keep you hydrated.
Summer Menu Fiesta
Whether you are in a mood to have a bountiful of fresh summer W produce or a fusion of Mexican Indian delights, or a fresh take on summer coolers, there is something for every palate in chefs' well-curated summer menus.
