Startek believes in providing equal and engaging opportunities to its millennial workforce
According to the 2011 Census, 2.1 percent of India’s population falls under Persons with Disabilities or PwDs. The rate of literacy among them is low at 14.62 percent, while employment is at 36 percent, and that too mostly in the unorganised sector. In this context, Startek, a customer experience solution provider, is providing PwDs equal opportunities for training and employment, and helping eradicate the stigmas associated with disabilities.
US-headquartered Startek has clients in industries such as telecom, technology and media, and helps them better engage with their customers, through 61 BPO offices in 13 countries. Recently, it has been moving into high-growth verticals such as retail, ecommerce and finance, as well as into new geographies.
Startek entered India in July 2018 following its merger with Mumbaiheadquartered Aegis, a customer experience solution provider that was established in 1992 and had a presence in nine countries. The merger was aimed at reaching new and growing markets, implementing multi-lingual operations and new technology, and operating diverse teams for global customers.
Denne historien er fra August 16, 2019-utgaven av Forbes India.
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Denne historien er fra August 16, 2019-utgaven av Forbes India.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
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Home-Cooked Meal Is Now Greatly Valued
The pandemic has also brought with it an improved focus on hygiene, use of technology in dining, rise of cloud kitchens and resurgence in popularity of Indian ingredients
Paytm 3.0 - Reaching Near Breakeven In Two Years
As of 2020, Vijay Shekhar Sharma’s super app for financial services had run up losses in thousands of crores. Now, as digital payments gets yet another boost courtesy Covid-19, he’s hopeful of reaching near breakeven in two years
THE PANDEMIC HAS CAUSED WOMEN GREATER LABOUR PAIN
Covid-19 has shown that women are more likely to face the brunt of job losses than men, and find fewer opportunities when they want to resume. That apart, several have to deal with increased hours of unpaid work at home and even domestic abuse
LEADERSHIP WILL BE ABOUT SEEING THE BIGGER PICTURE
Leaders must not only guard their teams first during a crisis, but also deal with stakeholders with respect and dignity. And apart from pursuing business goals, they should remain committed to our planet and the environment
PHILANTHROPY SHOULD BE HUMBLE, BUT NOT MODEST
Apart from building a flexible and resilient framework for the future, philanthropists, civil society and the government must work in tandem so that every rupee is absorbed on the ground
INTEGRATED HEALTH CARE, TECH WILL DISRUPT SECTOR
While clinical research will get a boost, having a skilled workforce and public spending on health care will be challenges in the near term
DIGITALISATION WILL HELP IN VALUE CREATION
As the pandemic brings technology and innovation to the core of business and daily life, the next decade will see about 150 million digital-first families in India
Industry 4.0: Climate Revolution?
Augmenting sustainability alongside digital capabilities is an economic, competitive and global opportunity for India’s businesses, but regulations need to reflect intent
EV Dream Still Miles Away
Electric vehicles have remained a buzzword in India for years. But not much has moved on ground due to high upfront costs, range anxiety and charging infrastructure
Living Waters
A virus has caused us to scramble for oxygen but our chokehold on the environment is slowly strangling the very waters that breathe life into us. The virus is a timely reminder: We are merely consumers, not producers of life’s breath on this planet
