Managing Inter-Generational Workforce

Employers are using reverse mentoring, open communication and customised skilling to realise the benefits of a generationally diverse workforce.

- ARNIKA THAKUR

AS PART OF a recent leadership development programme in London, Deepti Sagar, Deloitte's chief people and experience officer for India, Sri Lanka, Mauritius and Bangladesh, had an opportunity to interview Gen Z associates about their personal and professional lives. She has two key takeaways: first, Gen Zs are more open to asking questions and demanding what they want, and second, they are more purpose-driven. "Gen Zs, millennials and even Gen Xers are similar. They want to excel in what they do. But Gen Zs are not scared of voicing their opinion. They work hard but want to know what they're working for. If we build a culture where we're allowed to question constructively, brainstorm and ideate, and find a common purpose, we will see rigour across the organisation," she tells Fortune India.

Managing aspirations of younger workers and creating an inclusive workplace for generationally diverse employees is the key to success for organisations in India where nearly 66% of the population is below 35. Leaders in human resources (HR) departments of companies agree that while different generations working together brings multiple benefits such as varied talent pipelines, knowledge sharing across generations and diverse perspectives, it comes with unique challenges. "Their needs and aspirations differ. Gen Z is just entering the workforce and seeks development opportunities and work-life balance. Millennials are often focused on accelerated career growth and finding purpose. Gen X brings extensive experience but expects flexibility as it juggles responsibilities such as family," says Anupam Kaura, chief human resources officer, Kotak Mahindra Bank.

To bridge the gap between employees from different age cohorts, large employers are using concepts such as reverse mentoring, where younger employees mentor seniors in areas like new technologies and digital trends, and customised skilling.