What are you doing for customers for a safe experience in this time of crisis?
We have introduced intensified hygiene and sanitation measures to ensure our employee and guest safety further by launching the ALLSAFE Label. This programme has ensured that we captured the essence of hospitality & retained our brand philosophy while indoctrinating the new hygiene and safety goals into individual, department and guest activities. These entail from temperature checks for guests & staff to health reporting mechanism for team members, cleaning chemicals & special purpose disinfectants to sanitisers, face masks, face shields, PPE kits for the employees to trainings session for the vendors on basic hygiene and sanitation.
How are you training your employees?
In order to receive the ALLSAFE Label all operational team members were mandatorily asked to attend the specific training modules and implement the same in their daily shifts. This allowed us to verify and translate the requisite action and also monitor the responses and assess the effectiveness and highlight any discrepancy and inconsistency from the SOPs suggested by the state and Central government.
Any innovative plans for the future?
We see the role of technology increasing in our new world of contactless menus & digital payments. We intend to keep our eyes open for new technology as we adapt to the ever-changing business environment.
What are you doing for customers for a safe experience in this time of crisis?
Denne historien er fra August - September 2020-utgaven av Hospitality Talk.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
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Denne historien er fra August - September 2020-utgaven av Hospitality Talk.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent? Logg på
Technology vital post COVID
The recent DDP Digital Conclave titled ‘The Post Pandemic Reset’ focused on hospitality and how technology would play a major role in a reset for the post-COVID world.
Local experiences
There will be more challenges along the way. However, COVID-19 has shaped the industry for a better, sustainable and enriching future, says Patrick Taffin, Assistant Dean, SHMS Leysin.
IHE GOES PHYSICAL
India’s one of the largest B2B hospitality expos, the four-day IHE 2021, opens on September 24 at IEML, Greater Noida and will be a 100 per cent ‘physical show’.
FHRAI-IHM GETS NCHMCT AFFILIATION
NCHMCT affiliation FHRAI-IHM has become the first private institute managed by FHRAI to be affiliated with the National Council of Hotel Management & Catering Technology (NCHMCT), Noida.
On the road to recovery
The food delivery market is dominated by Swiggy and Zomato, sharing 85 percent of the total market between them, says the India Food Service Delivery Report 2021.
Focus on feedback
Domestic tourism has emerged as a sustainable segment to watch out for especially in post-pandemic business recovery scenarios, says Pankaj Gupta, General Manager, Holiday Inn Jaipur City Centre.
HOMESTAY IN THE HIMALAYAS
Invoking the grandeur and nobility of the Raj era, Jungle House – a boutique homestay in Shimla, Himachal Pradesh – opens its doors for guests.
Cautiously optimistic
Pinning Raffles Udaipur on Accor’s global map, Kerrie Hannaford, VP – Commercial, Accor India & South Asia talks about raising the bar with immersive hospitality and emotional luxury.
ACQUISITION MODE
Click Hotels by Suba has acquired 35 hotels across 22 new destinations in India. By 2023, the hospitality conglomerate targets to cross 3,000+ rooms.
A complete solution
Built on the airspace of a conventional railway station, The Leela Gandhinagar reflects the vision of modern India, says Jaideep Anand, Vice President and General Manager, The Leela Gandhinagar.
