Industry reports suggest that 2019 was the best year for the hospitality industry and with no comparison to the ongoing post-COVID-19 recovery phase, food and beverage outlets have continued to fill up the cashiers for hotel chains in previous years. Pertaining to F&B outlets, varied factors have been talked about right from innovation to local produces to giving guests a home-away-from-home experience. As Arif Patel, Regional Vice President – Sales & Marketing, Hyatt India explains,“A good hospitality experience is the exceptional food and beverage experiences, which are key enablers. This fact is well-engrained into hotels, who proactively focus on delivering unique gastronomic experiences.”
THE PROFITABILITY
As the adage goes, money makes the world go round, with a similar sentiment, the F&B outlets within hotels are the cash cows. As Sandeep Bhatnagar, General Manager, Ramada Plaza by Wyndham Chennai, India asserts, “It is certainly profitable to have restaurants within properties, which is close to profitability touching 35%. This is just dining in-house with us after removing all kinds of costs involved in running the food outlet at a hotel. Subsequently, the in-house dining outlet also adds value for guests and generates another stream of revenue for the hotel. We have seen growth in our occupancy levels over the past three months between 12-15% and looking ahead, the restaurants will soon be back to their usual profitability levels.
Due to impacts on the hospitality industry caused by COVID-19, it has also become imperative to drive efficiency in all areas of business to reduce costs. The variety of F&B options including common kitchen for the all-day restaurant, and coffee shop with the in-room dining option has driven top-line growth by way of reducing running cost.”
Denne historien er fra December 2020 - January 2021-utgaven av Hospitality Talk.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
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Denne historien er fra December 2020 - January 2021-utgaven av Hospitality Talk.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent? Logg på
Technology vital post COVID
The recent DDP Digital Conclave titled ‘The Post Pandemic Reset’ focused on hospitality and how technology would play a major role in a reset for the post-COVID world.
Local experiences
There will be more challenges along the way. However, COVID-19 has shaped the industry for a better, sustainable and enriching future, says Patrick Taffin, Assistant Dean, SHMS Leysin.
IHE GOES PHYSICAL
India’s one of the largest B2B hospitality expos, the four-day IHE 2021, opens on September 24 at IEML, Greater Noida and will be a 100 per cent ‘physical show’.
FHRAI-IHM GETS NCHMCT AFFILIATION
NCHMCT affiliation FHRAI-IHM has become the first private institute managed by FHRAI to be affiliated with the National Council of Hotel Management & Catering Technology (NCHMCT), Noida.
On the road to recovery
The food delivery market is dominated by Swiggy and Zomato, sharing 85 percent of the total market between them, says the India Food Service Delivery Report 2021.
Focus on feedback
Domestic tourism has emerged as a sustainable segment to watch out for especially in post-pandemic business recovery scenarios, says Pankaj Gupta, General Manager, Holiday Inn Jaipur City Centre.
HOMESTAY IN THE HIMALAYAS
Invoking the grandeur and nobility of the Raj era, Jungle House – a boutique homestay in Shimla, Himachal Pradesh – opens its doors for guests.
Cautiously optimistic
Pinning Raffles Udaipur on Accor’s global map, Kerrie Hannaford, VP – Commercial, Accor India & South Asia talks about raising the bar with immersive hospitality and emotional luxury.
ACQUISITION MODE
Click Hotels by Suba has acquired 35 hotels across 22 new destinations in India. By 2023, the hospitality conglomerate targets to cross 3,000+ rooms.
A complete solution
Built on the airspace of a conventional railway station, The Leela Gandhinagar reflects the vision of modern India, says Jaideep Anand, Vice President and General Manager, The Leela Gandhinagar.
