The emergence of Artificial Intelligence (AI) has brought about a significant transformation in the operations of hotels, restaurants, and other businesses in the hospitality industry. Al has not only improved the overall efficiency of these establishments but has also enhanced the guest experience by providing accurate information in their preferred language.
HOTEL TECH
While the adoption of Al is essential for any hospitality business, it is important to ensure that the technology is used in a way that preserves the essence of hospitality. The emergence of Al tools like ChatGPT (Chat Generative Pre-trained Transformer or ChatGPT is an intelligent chatbot and an app that can answer queries and hold a conversation apart from helping draft mails and simulate a human-like conversation with users) have many use cases across so many sectors including hospitality.
"We, at Seclude, in fact are already utilizing ChatGPT to aid us with research and brand collateral development to the extent that this response has been developed with the use of Al. Taking that into context within the hospitality industry, individuals in sales, revenue management, guest analytics marketing, design, customer service, IT-related jobs connected to hospitality may be enhanced or affected depending on the role and its integration. Open AI platforms such as Dall E 2 and ChatGPT 4 can be amazing assets to improve productivity. However, tools such as an Al-powered customer service bot, servers, or front desk robot can never replace actual human connection in terms of personalized service and truly understanding guest needs. We are already seeing the use of Al-enabled voice assistants in rooms and they are changing the way operations are conducted today in terms of automation and repetitive tasks," says Ramit Sethi, Founder, Seclude Hotels.
CHATBOT CHATTER
Denne historien er fra May 2023-utgaven av Hotelier India.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent ? Logg på
Denne historien er fra May 2023-utgaven av Hotelier India.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent? Logg på
Toxicity Derailing You?
A young lady employee in Pune apparently died due to work stress. This elicited a severe backlash. Platforms are abuzz with the urban educated venting about exploitative practices, dealing with stress and a toxic work culture. Looking at this trending topic from a different angle.
The Future of Dining
Here's how to position your restaurant for long-term success.
From Smart Showers to Self-Cleaning Toilets
Innovations in hotel bath fittings are here to Stay...
A Winning Affair
The Hotelier India GM Summit & ESG Awards 2024 (Northern Region) was an evening to remember.
The Celebrity Chef Connection
Hotels are shaking and stirring up their food and beverage offerings by having celebrity chefs showcase their repertoire to serve guests new experiences.
Sleep Like A Baby
As sleep tourism gains ground, the hospitality industry is all set to ensure that guests can make the most of the movement.
Cyber Security in Hospitality
Here's how to protect your guests from digital intruders.
Untouched Trails
Rahul Uppal and Manoj Sihag, Directors, Echor Hotels Pvt Ltd, share their passion for creating travel experiences in offbeat destinations...
From Maldives to India
Stéphane Laguette, Chief Commercial Officer, Atmosphere Core, on his company's next big move: India.
"Fostering meaningful relationships is crucial"
General Manager, Conrad Bengaluru, Digvijay Singh on his management mantras, challenges as a hotel GM, advice to aspiring GMs and more...
