FIRST WOO, THEN WOW
Hotelier India|August 2021
With business recovery on the horizon, Nikita Ramchandani explains how JW Marriott Mumbai Juhu is set to meet dynamic challenges with finely-tuned service and product differentiation as well as enhanced guest experience
VINITA BHATIA
FIRST WOO, THEN WOW

Most people sigh after perusing the newspaper every morning, but not Nikita Ramchandani. It puts a pep in the step of this newly appointed General Manager of JW Marriott Mumbai Juhu. No, it is not the news about Tokyo Olympics or the incessant political drama that gets her fired up. Instead, the steadily rising vaccination numbers bolster her hope that the hospitality sector will soon turn the corner.

She anticipates the industry will touch pre-COVID levels by the latter half of 2022. And she is busy is planning differentiated product offerings and curated experiences at JW Marriott Mumbai Juhu to fully capitalise on this economic rebound, taking along all stakeholders.

“The second wave led to heightened awareness and agility in our decision-making process with more pronounced strategies. Our partners and vendors are better equipped to adapt and flex with the changing dynamics of the environment,” Ramchandani noted.

Functions of most departments were rebuilt at the hotel to imbibe more efficiency and flexibility in its processes. Additionally, it is better prepared to extend medical support to its associates and their families, taking a cue from Marriott International's ‘Take Care Virtual Centre’ initiative.

SWEET REVENGE

After months of being cooped up, people are boldly stepping out to holiday destinations like Manali, Shimla, Kodaikanal, Ooty, Lonavala and Mahabaleshwar. Even metro cities are witnessing a resurgence in enquires and bookings, often recording an average 50% occupancy.

Following a lengthy period of non-existent occupancies, hoteliers like Ramchandani are welcoming this bout of revenge tourism, which could very well hold the key to business recovery. “With international borders closed, we have elevated our offerings to local guests who are seeking unique and refreshing experiences closer to home,” she stated.

Denne historien er fra August 2021-utgaven av Hotelier India.

Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.

Denne historien er fra August 2021-utgaven av Hotelier India.

Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.

FLERE HISTORIER FRA HOTELIER INDIASe alt
Toxicity Derailing You?
Hotelier India

Toxicity Derailing You?

A young lady employee in Pune apparently died due to work stress. This elicited a severe backlash. Platforms are abuzz with the urban educated venting about exploitative practices, dealing with stress and a toxic work culture. Looking at this trending topic from a different angle.

time-read
3 mins  |
October 2024
The Future of Dining
Hotelier India

The Future of Dining

Here's how to position your restaurant for long-term success.

time-read
4 mins  |
October 2024
From Smart Showers to Self-Cleaning Toilets
Hotelier India

From Smart Showers to Self-Cleaning Toilets

Innovations in hotel bath fittings are here to Stay...

time-read
4 mins  |
October 2024
A Winning Affair
Hotelier India

A Winning Affair

The Hotelier India GM Summit & ESG Awards 2024 (Northern Region) was an evening to remember.

time-read
2 mins  |
October 2024
The Celebrity Chef Connection
Hotelier India

The Celebrity Chef Connection

Hotels are shaking and stirring up their food and beverage offerings by having celebrity chefs showcase their repertoire to serve guests new experiences.

time-read
4 mins  |
October 2024
Sleep Like A Baby
Hotelier India

Sleep Like A Baby

As sleep tourism gains ground, the hospitality industry is all set to ensure that guests can make the most of the movement.

time-read
6 mins  |
October 2024
Cyber Security in Hospitality
Hotelier India

Cyber Security in Hospitality

Here's how to protect your guests from digital intruders.

time-read
3 mins  |
October 2024
Untouched Trails
Hotelier India

Untouched Trails

Rahul Uppal and Manoj Sihag, Directors, Echor Hotels Pvt Ltd, share their passion for creating travel experiences in offbeat destinations...

time-read
3 mins  |
October 2024
From Maldives to India
Hotelier India

From Maldives to India

Stéphane Laguette, Chief Commercial Officer, Atmosphere Core, on his company's next big move: India.

time-read
6 mins  |
October 2024
"Fostering meaningful relationships is crucial"
Hotelier India

"Fostering meaningful relationships is crucial"

General Manager, Conrad Bengaluru, Digvijay Singh on his management mantras, challenges as a hotel GM, advice to aspiring GMs and more...

time-read
3 mins  |
October 2024