COVID-19 has invariably changed how most of us do things, from the most mundane to the special, from the personal to the professional. Our work, family lives and leisure pursuits, including travel, have all changed irrevocably.
Different industries faced different kinds of unexpected changes and unheralded challenges. None were affected more than the travel and hospitality sector. From heightened safety norms to a range of different travel trends, this domain had to adapt at a pace like never before.
Global lockdowns have meant lesser travel. Even after these restrictions were eased and vaccination programmes undertaken at a scorching pace, organisations, and individuals remained cautious about travelling.
While travel overall took a massive hit when the pandemic was at its peak, there has been an increase in revenge travel in recent times as people, desperate to unwind, started stepping out with fervour. Of course, many chose to keep their travel destinations closer to home.
At the same time, an increase in hybrid working models and online meetings has seen work-related travel decline. Understandably, this has put the travel and hospitality industry in a tricky position. Hotels and other service providers now have to create greater differentiation and elevated consumer delight, while following the latest safety protocol and service standards, to acquire and retain their clientele.
FINDING THE RIGHT WORDS
The post-pandemic customer wants an escape from their stressful ‘Groundhog Day’ existence. They seek travel experience that allow them to escape the monotony of everyday life and are willing to spend for a better, and brilliant, service experience.
Denne historien er fra November 2021-utgaven av Hotelier India.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent ? Logg på
Denne historien er fra November 2021-utgaven av Hotelier India.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent? Logg på
Toxicity Derailing You?
A young lady employee in Pune apparently died due to work stress. This elicited a severe backlash. Platforms are abuzz with the urban educated venting about exploitative practices, dealing with stress and a toxic work culture. Looking at this trending topic from a different angle.
The Future of Dining
Here's how to position your restaurant for long-term success.
From Smart Showers to Self-Cleaning Toilets
Innovations in hotel bath fittings are here to Stay...
A Winning Affair
The Hotelier India GM Summit & ESG Awards 2024 (Northern Region) was an evening to remember.
The Celebrity Chef Connection
Hotels are shaking and stirring up their food and beverage offerings by having celebrity chefs showcase their repertoire to serve guests new experiences.
Sleep Like A Baby
As sleep tourism gains ground, the hospitality industry is all set to ensure that guests can make the most of the movement.
Cyber Security in Hospitality
Here's how to protect your guests from digital intruders.
Untouched Trails
Rahul Uppal and Manoj Sihag, Directors, Echor Hotels Pvt Ltd, share their passion for creating travel experiences in offbeat destinations...
From Maldives to India
Stéphane Laguette, Chief Commercial Officer, Atmosphere Core, on his company's next big move: India.
"Fostering meaningful relationships is crucial"
General Manager, Conrad Bengaluru, Digvijay Singh on his management mantras, challenges as a hotel GM, advice to aspiring GMs and more...