SHAPING PERSONALITIES BY INCULCATING PRINCIPLES
Hotelier India|October 2021
Education institutions like Sommet Education are combining soft and hard skills in their curriculum to guide students about efficient actions they can take while shaping the future of hospitality
VINITA BHATIA
SHAPING PERSONALITIES BY INCULCATING PRINCIPLES

Recently, Sommet Education acquired a strategic stake in the Indian School of Hospitality (ISH), founded by hospitality professional Dilip Puri along with other key partners. This partnership will help the global educational entity support the development of its two institutions in India – École Ducasse and Les Roches.

Hospitality is home to a young and enterprising talent pool, which needs to be renewed regularly. As the sector emerges from the pandemic, hoteliers are faced with the dilemma of identifying and retaining skilled hotel employees. After all, their speedy business recovery depends extensively on their ability to deliver superlative guest experiences, which is possible only if they have remarkable employees on-board.

Benoît-Etienne Domenget, CEO, Sommet Education tells Vinita Bhatia that as pent-up travel demand returns quickly, hoteliers will need to tackle this issue head-on to ensure their continued profitability. This is exactly where Sommet Education’s alliance with ISH will come in handy – it will give the industry access to well-trained and skilled labour force who can hit the ground running.

While the hospitality business is seeing green shoots of revival, how can hotels manage guest experiences and associate expectations without compromising on profitability?

In hospitality, the guest experience is provided through the product, such as the location and the type of property facilities. But, it is by essence a customer-centric business and a service industry where the employee and soft skills play a central role.

In that sense, the guest experience is directly linked to the human talent a hospitality business is able to source or develop. Adding value to the guest experience isn’t, therefore, necessarily costly.

Denne historien er fra October 2021-utgaven av Hotelier India.

Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.

Denne historien er fra October 2021-utgaven av Hotelier India.

Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.

FLERE HISTORIER FRA HOTELIER INDIASe alt
A Match Made in India
Hotelier India

A Match Made in India

Director General of Tourism Mugdha Sinha's grand vision for wedding tourism...

time-read
6 mins  |
November 2024
Tee Off in Style
Hotelier India

Tee Off in Style

Hoteliers are giving golfing facilities a boost even as they offer putting greens that make the sport popular.

time-read
4 mins  |
November 2024
Bespoke Getaways: What Makes Them Desirable?
Hotelier India

Bespoke Getaways: What Makes Them Desirable?

Boutique hotels are increasingly becoming the first choice among discerning guests as they provide meaningful breaks.

time-read
5 mins  |
November 2024
Why Western Couples are Choosing India for Their Big Day?
Hotelier India

Why Western Couples are Choosing India for Their Big Day?

Decoding the reason, and how to cater to them...

time-read
2 mins  |
November 2024
Blending Tradition with Innovation
Hotelier India

Blending Tradition with Innovation

The balance of honouring tradition while adding a dash of modern flair is what keeps the culinary scene fresh and exciting...

time-read
3 mins  |
November 2024
DON'T THINK, OUTSIDE THE BOX
Hotelier India

DON'T THINK, OUTSIDE THE BOX

The oft-quoted maxim, \"Think out of the box!\" does little to encourage creativity or innovation and often is their enemy.

time-read
3 mins  |
November 2024
Putting the Wow into Weddings
Hotelier India

Putting the Wow into Weddings

As hotels become the preferred venue choices for weddings, the industry is certainly shaking things up.

time-read
6 mins  |
November 2024
Innovation Is Not an Option but a Necessity
Hotelier India

Innovation Is Not an Option but a Necessity

Emphasizing the need for the Indian hospitality sector to innovate and disrupt itself in the current transformative period.

time-read
4 mins  |
November 2024
Why Marriott built its GCC in India?
Hotelier India

Why Marriott built its GCC in India?

Drew Pinto, Executive Vice President and Chief Revenue & Technology Officer of Marriott International, tells Hotelier India all about finding the best talent in India...

time-read
5 mins  |
November 2024
FROM POTENTIAL TO POWERHOUSE
Hotelier India

FROM POTENTIAL TO POWERHOUSE

In an exclusive and candid interview with Hotelier India, Gajendra Singh Shekhawat, India's Minister of Culture and Tourism, speaks about how tourism and hospitality will power India's economy by 2047.

time-read
8 mins  |
November 2024