The Evolving Face Of Human Capital In Hospitality

The report by JLL and The People Network sheds light on emerging trends, challenges, and outlook for the hospitality sector with a specific focus on HR, during these unusual times

The hospitality industry is currently adapting to the new world order where the transformation of culture, people, technology, and organisational processes are amalgamating and progressing rapidly. The revamping of the workforce is real, and the leadership is changing forms.

Well-defined new age values and shared beliefs will ultimately augment profitability and shall replace archaic management structures. A research by JLL India and The People Network indicates internal alignments and collaborations with key stakeholders will be vital to achieving greater heights.

The pandemic has forced industries to innovate and re-imagine all the existing processes, which are likely to last beyond the era of social distancing. From simpler check-in experiences to more efficient energy management systems, most of these changes will stay with us and break the chain of traditional service and operational standards.

The last two years have given industry leaders enough time to re-evaluate the long-established standards of human capital management and helped them move toward leaner and more efficient staffing models. Broader, more-interesting jobs will lead to stronger employee engagement and possibly even higher wages and leaner staffing structures making it a win-win situation.

SURVEY RESULTS AND INFERENCES

This study attempts to evaluate the sentiment across stakeholders and decision-makers of the hotel sector and outline the offerings that companies are providing to re-establish the sustained focus they have on employee retention and engagement.