Top 5 Reasons Why Independent Hotels And Resort Groups Are Embracing The Remote Training Trend
Hotelier India|October 2021
Here are top five reasons why independent hotels and resort groups are embracing the trend
Top 5 Reasons Why Independent Hotels And Resort Groups Are Embracing The Remote Training Trend

Hospitality will always be defined by the interactions between frontline associates and hotel guests. Hence, face-to-face training and on-boarding has always been favoured by the industry.

Today, as the world begins down the long road of recovery left from the pandemic, communication between guests and hotels, and even between hotels and employees, has changed. And, many hotel managers are embracing the strengths of remotetraining alongside what their workers are re-learning in person.

Conventional wisdom held that if leaders wanted to reach certain goals or instill specific value in hotel workers they would have to do so in person, just as the business is conducted each day, said Maestro’s President, Warren Dehan. Flash forward to 2020, the hospitality industry was turned on its head. We were accustomed to providing our services on-site and there were hesitations within our teams and clients who were not in favour of delivering the initial orientation, training and go-live remotely.”

Given the travel and health challenges of the pandemic, it was time to adjust and provide a collaborative environment to both maintain the sense of relationship building that is a key part of the on-site implementation process, as well as provide remote training in a way that made sense to hoteliers. As a technology vendor, it is important that Dehan’s organisation adapt and support the implementation needs of its clients to help them thrive as they return to, and exceed, pre-pandemic activity.

Denne historien er fra October 2021-utgaven av Hotelier India.

Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.

Denne historien er fra October 2021-utgaven av Hotelier India.

Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.

FLERE HISTORIER FRA HOTELIER INDIASe alt
Toxicity Derailing You?
Hotelier India

Toxicity Derailing You?

A young lady employee in Pune apparently died due to work stress. This elicited a severe backlash. Platforms are abuzz with the urban educated venting about exploitative practices, dealing with stress and a toxic work culture. Looking at this trending topic from a different angle.

time-read
3 mins  |
October 2024
The Future of Dining
Hotelier India

The Future of Dining

Here's how to position your restaurant for long-term success.

time-read
4 mins  |
October 2024
From Smart Showers to Self-Cleaning Toilets
Hotelier India

From Smart Showers to Self-Cleaning Toilets

Innovations in hotel bath fittings are here to Stay...

time-read
4 mins  |
October 2024
A Winning Affair
Hotelier India

A Winning Affair

The Hotelier India GM Summit & ESG Awards 2024 (Northern Region) was an evening to remember.

time-read
2 mins  |
October 2024
The Celebrity Chef Connection
Hotelier India

The Celebrity Chef Connection

Hotels are shaking and stirring up their food and beverage offerings by having celebrity chefs showcase their repertoire to serve guests new experiences.

time-read
4 mins  |
October 2024
Sleep Like A Baby
Hotelier India

Sleep Like A Baby

As sleep tourism gains ground, the hospitality industry is all set to ensure that guests can make the most of the movement.

time-read
6 mins  |
October 2024
Cyber Security in Hospitality
Hotelier India

Cyber Security in Hospitality

Here's how to protect your guests from digital intruders.

time-read
3 mins  |
October 2024
Untouched Trails
Hotelier India

Untouched Trails

Rahul Uppal and Manoj Sihag, Directors, Echor Hotels Pvt Ltd, share their passion for creating travel experiences in offbeat destinations...

time-read
3 mins  |
October 2024
From Maldives to India
Hotelier India

From Maldives to India

Stéphane Laguette, Chief Commercial Officer, Atmosphere Core, on his company's next big move: India.

time-read
6 mins  |
October 2024
"Fostering meaningful relationships is crucial"
Hotelier India

"Fostering meaningful relationships is crucial"

General Manager, Conrad Bengaluru, Digvijay Singh on his management mantras, challenges as a hotel GM, advice to aspiring GMs and more...

time-read
3 mins  |
October 2024