Emotional Intelligence is the ability to spot and understand information related to the emotions of self as well as others, think (process the information), and act appropriately for the best possible outcome.
By the time Kumar reached office, he was late by 30 minutes, and, Ezaz was waiting for him. Kumar was heading HR in the organisation, while Ezaz was the head of Finance. "One more of my team members has resigned this morning. How am I going to handle the audit now? You could not even fill the vacancy created by the exit of David four months ago." Ezaz quipped in anger as he entered Kumar's cabin which was adjacent to his. "That's for you to figure out. That's precisely what you are being paid for" retorted Kumar, still trying to switch his laptop on.
Such a response enraged Ezaz and he yelled, "It is such arrogance of the HR department which is the root cause of most of the problems here…I am not going to tolerate this anymore." This ensued into a bitter argument between Ezaz and Kumar, including blaming each other's subordinates, and, it was audible to their team members sitting outside the cabins. While they reconciled later and took damage control measures, this incident disturbed the harmony between the two teams.
Little did Ezaz know that Kumar had narrowly escaped an accident while driving to the office. Kumar's nerves had not yet settled by the time he reached office. Kumar, being hazzled, in spite of knowing fully well regarding an upcoming audit, could not understand Ezaz's worries and anger. Handling the audit with one team member completely gone and another half-gone was an uphill task.
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Denne historien er fra August 2018-utgaven av Human Capital.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
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Continuous Learning For Growth
Of late, for organizations particularly in the service sector, people have become the strategy. And, if that is the case, the Learning and Development (L&D) department in organizations, and the industry in general, is likely to witness significant growth in 2017 and the years thereafter.
Creating Open Spaces And Minds
As the boundaries of life between work and home continue to blur, employers and employees are sitting up and are noticing the ways and means to offer and avail a worthwhile experience at the workplace.
Striking The Right Balance
In 2017, an employee in the HR Department of a leading global company received an excel sheet attachment in his official mail. While the content seemed harmless, it was in fact a well disguised Ransomware attack which had in fact placed several companies worldwide in the dock. Ransomware attacks targeting HR departments across the globe have since been in vogue since they possess valuable employee data which can be used to commit crimes such as tax frauds and the like.
The Multifaceted Advantages Of AI
AI can speed and automate data collection, make fundamental observations, systemize HR issues, and differentiate customer and employee profiles. But, corrective measures and final decisions can only be approved by people who can understand how to leverage AI tools to acquire accurate information sans the noise and interpret them the right way.
Engagement Surveys: A Means Or An End?
Surveys are not merely a way to check the pulse of the organisation; they should ideally be used as vehicles to improve the organisation culture, people practices and employee experiences which gradually translate into business success.
What Is And What Needs!
The idea of the best fit works only in a perfect universe. In reality, what talent specialists and hiring managers should focus on is getting the close fitment. They should work with an approach that bridges the gap between what is (available) and what needs to be (done).
A Matter Of Strategic Timing!
The term 'work-life balance' has become a popular chant for all working professionals today. A world of different opinions continue to pervade our lives, with one actually affirming that there truly is no direct relationship between the parallel worlds we live in.
Picture Out Of The Frame
A few months ago, Moon Jae-in, the President of South Korea, made an unusual announcement.
Analysis
It is paramount for a pharmaceutical company to meet the business requirement of regulatory compliance.
How Can They Fire Her?
It is a common phenomenon in the corporate landscape to misinterpret the inability to respond to a query by a Manager as a serious lapse which at times leads to termination of his/her services. As a fallout, not only do they risk losing out a person with superior managerial skills, they also dampen the spirit of the juniors in her department, leading to sinking morale and reduced engagement.
