‘Predictive analytics help retailers reduce costs'
Visual Merchandising and Retail Design|September 2020
Front-end technology in the retail space often poses a dichotomy. On one hand it’s becoming more relevant and critical than ever, and on the other, it’s perceived to be a cost intensive and indulgent investment that can wait. So what’s the way forward? Lloyd Mathias, Business Strategist and Angel Investor, and former Asia Marketing Head of HP, shares with VMRD, his thoughts on what lies ahead in the retail technology solutions space and what can make it a more meaningful and value-driven investment in retail.
N. Jayalakshmi
‘Predictive analytics help retailers reduce costs'

''The Nike Speed Shop in New York that opened in 2018 allows customers to reserve shoes online to try on in-store. Customers can arrive (through a dedicated entrance) to find a locker with their name on, which can then be unlocked via their smart phone. Mobile checkout is also available, meaning customers do not even need to speak to anyone (let alone stand in a queue) if they want to buy the shoes in question. It is the ultimate in convenience shopping.

You have a close view of the start-up space and you also know how the retail ecosystem works. How would you assess the start-up retail technology space in terms of the solutions and solution providers who are entering this space?

Technologies in the retail space are still largely untapped, unlike those in FinTech, EdTech, MarTech and even Ad Tech. The biggest challenge is that Indian retail is still dominated by the traditional MOM & POP/Kirana stores where technology for most still means acceptance of digital payments like Paytm or Google Pay. Very little has happened in terms of merchandising, stock management, customer insights, and consumer loyalty.

So how do you see the overall trend panning out? What would it take to emerge a long term player in this space?

This space is ripe for disruption, especially given the rapid expansion of the internet, the penetration of smartphones, and the fact that a messaging app - WhatsApp has nearly 400 million users.

So one should imagine even a consumer who makes basic purchases at a Kirana store is likely to have a smartphone and even if she does not have an e-commerce app downloaded, she can easily make her choice clear through a WhatsApp message to the retailer – and even pay digitally.

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The Curated Art Of Window Shopping-Delhi
Visual Merchandising and Retail Design

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Visual Merchandising and Retail Design

Retail @ Small Town India: Way To Go?

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Where the police go to shop - RAJKOT
Visual Merchandising and Retail Design

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For the love of Laminates… SURAT
Visual Merchandising and Retail Design

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Visual Merchandising and Retail Design

Tyre retailing takes experiential route with Bridgestone Select +

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Visual Merchandising and Retail Design

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High on hospitality - RAIPUR
Visual Merchandising and Retail Design

High on hospitality - RAIPUR

Spread over an area of 50,000 sq. ft., and designed by Raipur based Azure Interiors, Clarks Inn Suites,the 52 key suites hotel is all about elevating the experience quotient of the space.

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Visual Merchandising and Retail Design

The Design Divas…

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5 mins  |
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Reformed, restyled & restored - MUMBAI
Visual Merchandising and Retail Design

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A rich narrative with diverse materiality - AURANGABAD
Visual Merchandising and Retail Design

A rich narrative with diverse materiality - AURANGABAD

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