From AI to AR to IoT - the country's largest two-wheeler maker, Hero MotoCorp, is taking a series of huge digital bets to redefine its future
The country’s largest two-wheeler manufacturer, Hero MotoCorp, has always been known to be a pioneer in terms of experimenting with emerging technologies. Almost nine years back, when adoption of cloud computing was in its infancy, the firm created a cloud-based dealer management system, which led to a huge business impact, as it gave the firm excellent insights into relevant dealer related data. Over the years, the company has experimented with new technologies, while continuing to strengthen the core foundation.
“We take a lot of IT initiatives with an objective of driving business goals and objectives. At the same time, we make the organisation ready for future disruptions and demands. Initiatives taken are of two types; the first type of initiatives are systemic initiatives, which are taken to make the organisation more suited to take on technology disruptions by enhancing competency and getting ahead of the industry learning curve, and the second kind are those which involve leveraging specific technologies for business impact,” states Vijay Sethi, CIO and CHRO, Hero MotoCorp.
Hero MotoCorp has one of the largest networks of channel partners in the country. Till recently, the firm had the primary network connected to its CRM system and all processes were being managed using this system. The company started extending the CRM system to its secondary network and more than 1000 touchpoints have already gone live. This has immensely helped the firm in reducing the turnaround time for information availability and thus, decision making, basis the data that is being captured in those touchpoints. The initiative has also helped the channel partners manage their processes with ease and also helped Hero MotoCorp give a consistent experience to customers at all touchpoints.
Digital firsts
Denne historien er fra July 2019-utgaven av Express Computer.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent ? Logg på
Denne historien er fra July 2019-utgaven av Express Computer.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent? Logg på
How Big Basket Is Leveraging Emerging Tech For Streamlining Delivery
A perfect combination of focused strategy, market knowhow, customer centricity, and most importantly, the right technology, has led to Big Basket's dominance in online grocery space
Technology raising the bar in higher education
From app-based learning to virtual classrooms and from AI to analytics, the higher education industry in India is driven by increasing technology adoption
Speaking about the EDGE
BY ESTABLISHING IT deployments for cloud-based services in edge data centres located in localised areas or communities, IT resources are effectively brought closer to end users and devices
REDEFINING DATA CENTRES
A look at how some of India's leading organisations are heralding transformational changes in their data centre operations
Need to define outcomes before making data centre software defined
THERE IS A NEED to clearly define the outcomes from adopting the software defined concept; a necessary mechanism to regularly review and revise the outcomes should also be built, says Manoj Gautam, VP - IT Infrastructure Service, Maruti Suzuki India
ICICI Bank: Unique distinction of a platinum rated green data centre
PROVIDING A MAJOR impetus to CII- Indian Green Building Council's (IGBC) efforts in greening of Indian data centres, ICICI Bank Data Centre in Hyderabad has gained the unique distinction of becoming India’s first Platinum rated project under IGBC Green Data Centre Rating System
Data centre rationalises computing resources at Titan Company
TITAN HOSTS A complex IT architecture. The data centre team has been trained by the OEMs to run the software-defined infrastructure, says Krishnan Venkateswaran, Chief Digital and Information Officer, Titan Company
Bajaj Housing Finance goes with 100% cloud architecture
BAJAJ HOUSING FINANCE has moved the entire enterprise IT ecosystem 100 per cent on public cloud, leading to flexible architecture for its business applications, data warehousing and analytics, which is high performing, rapidly scalable and secure
The top barriers financial institutions face in their race to digital transformation
WHY ARE DIGITAL business transformations failing to deliver value? Low double digit percentage of IT leaders have seen sustained performance improvement from transformation efforts, and are successful at sustaining change
Mercedes-Benz banks on digital initiatives for competitive advantage
MERCEDES BELIEVES THAT CONNECTED, Autonomous, Shared and Services, Electric (CASE)are the four concepts that will shape the future of driving. While design has been a fancy for Mercedes, tech and IT is as significant. And if touch controls seem too tedious to operate then the company now brings out gesture control
