The Desired Synergy

5G network development will be critical for smooth autonomous vehicle connectivity.

Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner, Inc.

5G networks may be as much as 10 times more efficient than 4G networks. With this new level of network capability, communications service providers (CSPs) can secure future market opportunities with manufacturers of autonomous vehicles (AVs) in the fields of driver safety and data processing and management, according to Gartner, Inc.

Gartner points out that AV systems and sensors will generate unprecedented amounts of data which will allow automotive original equipment manufacturers (OEMs) to extract valuable data insights while limiting the associated provisioning costs. “CSPs have an opportunity to become strategic partners for OEMs by applying 5G capabilities to address AV OEM data growth,” points out jonathan Davenport, Senior Research Analyst at Gartner.

By 2025, AVs will upload over 1 terabyte (TB) of vehicle and sensor data per month to the cloud. This is up from 30 gigabytes (GB) from advanced connected cars in 2018. “To seize the opportunity, CSPs need to make sure 5G is included in the design of future vehicles, in the fields of safety and connectivity, where the biggest chances lie,” says Davenport.