Long ago someone invented a silly slogan called – The Customer is Always Right. And idealistic management gurus have been using this ridiculous slogan to teach employees to tolerate all types of cranky behavior from customers. However, it’s time to call a spade a spade. There is no such thing as the customer is always right. In fact, most customers don’t really have the knowledge to know what is right or possible for a particular product or service. Secondly, whatever they demand will rarely be affordable by them. As Steve Jobs once said,
“Some people say - Give the customers what they want - But that's not my approach. Our job is to figure out what they are going to want before they do. I think Henry Ford once said, If I had asked customers what they wanted, they would have told me - A faster horse! People don't know what they want until you show it to them. That's why I never rely on market research. Our task is to read things that are not yet on the page.” Now let us look at customers from an objective angle and not get carried away by slogans. The first thing every product or service provider needs to learn is to recognize their toxic customers and how to deal with them.
Toxic clients are real and an unfortunate reality in every business. Some customers are so rude and toxic that you may feel they need a tight slap but that is not possible today. You must maintain your professionalism regardless of the customer’s behavior. Here are some ways to deal with toxic customers.
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Denne historien er fra February 2021-utgaven av Self Improvement International.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
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The Benefits Of Mild Exercises - Personal Health
Introduction: Are you above 40 years of age? If yes, then you need to take various precautions while doing exercises.
I am the Merry Mercury - Children Knowledge
Hey, I am the planet, Mercury. I am named after the Roman God of commerce and travel. I am the first and closest planet to the Sun and also a very small planet. I am just one-third the size of Earth.
Comics - The Lost Priceless Treasures (Nostalgia)
This section is dedicated to remembering the golden era of comics that lasted from the 1930s till the late 1980s. When we were kids we didn't have dozens of TV channels, Smartphones, Apps, Internet, Social Media, etc.
Difference between 'doing good' and 'being good'! - Personal Development by Chandrasekar Vaidyanathan
It is always easier doing good than being good. It also earns the trust and admiration of people if that is what one wants.
Embrace Imperfection - Personal Development
Introduction - In a world that often values perfection and objectivity, there's also a convincing case to embrace imperfection. People love to be perfect, but that is a flaw in itself.
The Indispensable Role of Lawyers - Legal Guidance
Introduction: Dealing with property matters or navigating the bureaucratic maze of government offices can often be a daunting task, with potential pitfalls and challenges.
Life Beyond Optimism and Fairy Tales - Risk Management
Introduction: In a world filled with tales of optimism, good hope, and fairy tales of lived happily ever after, it's easy to get swept away by the allure of idealistic stories. However, the real world is harsh and brutal.
Taking Risks and Biting the Bullet - Stress Management
Introduction - In your life's journey towards success or even trying to achieve something simple, there are often moments when you find yourselves standing at the crossroads, faced with tough decisions and challenging opportunities.
I am a Pretty Pomegranate
Children Knowledge
Top Self-Help Books
Writing and Publishing