A LIFETIME OF DISCOVERY

ERNST & YOUNG’S WOMAN ENTREPRENEUR OF THE YEAR 2019 JOINT AWARD WINNER, SEE WAI HUN, REVEALS A LIFE LESS ORDINARY.

- ELLFIAN RAHIM

Consumer debt in Malaysia is a serious concern and poses a significant challenge for financial institutions trying to grow their portfolios organically. Fortunately, just with everything else, techniques can also be applied in the debt collection context with the paired goals of preserving the overall customer relationship and increasing the likelihood of collecting on delinquent debt. Emerging strategies like the use of data analytics, machine learning, and artificial intelligence (AI) to better predict which customers may become delinquent are now also on the rise.

Born from the debt recovery challenges facing banks during the 1997 Asian financial crisis, Juris Technologies Sdn. Bhd. (JurisTech) provides end-to-end software support for the credit management process. Needless to say, with the number of non-performing loans spiking as a direct result from the catastrophic crisis, JurisTech looked into how it could benefit from helping banks generate sales through data mining.

Fast forward some 23 years later and the MSC-status company is not just a leader in the field of debt recovery solutions, but also a leader in loan organisational software market. Today, JurisTech specialises in providing an end-to-end enterprise credit management ecosystem, which includes a suite of six core products developed largely for the banking sector. All of the software systems are designed as collaborative solutions that bring all stakeholders within the credit management process onto the same web platform.

Now, See Wai Hun – JurisTech’s Chief Executive Officer and one of the key technology entrepreneurs behind the formation of the company – can’t help but look a little nostalgic when asked to recall that fateful day she bit the proverbial bullet, and started JurisTech with an ensemble of stalwart partners.