TRANSFORMATION WILL HAVE A CLEAR IMPACT ON THE TRADITIONAL MODELS
‘DIGITALTRANSFORMATION WILL HAVE A CLEAR IMPACT ON THE TRADITIONAL MODELS’
Travel service providers, even for us in the visa services space, will have to adapt to these changes in consumer behaviour, innovate and be first movers in bringing fresh solutions driven by technology to customers, elucidates Zubin Karkaria, CEO, VFS Global Group
Your contribution to the travel and tourism industry has been path breaking. What are your key understandings from the sector?
I started out in this industry back in college, over 30 years ago – first, helping out a friend in his travel firm, then being part of India’s foremost travel companies – and all along it’s been quite a journey – literally and figuratively! These were the years that coincided with the emergence of a newly liberalised economy in India and an overwhelming growth in the number of outbound travellers. Somewhere along this way, tourism pivoted from being the pastime or aspiration of a few, to a sort of must-do requirement for most urban citizens, not just in India but around the world. Judging by the record high in the numbers of global visa applications VFS Global witnessed in 2018, this tribe is growing! Technological innovation and changes in customer expectations in just the last decade or so have dramatically changed the way the industry functions. But what remains the same is that the Customer is still the undisputed King, more today than ever before, demanding conveniences and services delivered to his doorstep, or his smartphone! The sector is fast-changing, with new solutions being introduced in some part of the globe or the other with great frequency – each one raising the bar in convenience higher than the last.
As an industry professional, what are your key learning and findings?
The industry has evolved
Denne historien er fra March 2019-utgaven av Express Travelworld.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent ? Logg på
Denne historien er fra March 2019-utgaven av Express Travelworld.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent? Logg på
'The Proposed Crafts School Will Have Fully Equipped Working Studios For All The 28 Crafts Of Kutch'
Shrujan (meaning Creativity in Sanskrit) is a not-for-profit organisation working with craftswomen in Kutch to revitalise the ancient craft of hand embroidery. LLDC- Living and Learning Design Centre is a pioneering new effort of Shrujan to revitalise and promote this glorious craft heritage of Kutch. Ami Shroff, director and spokesperson of Shrujan Trust elucidates about this unique initiative and the proposed Crafts School.
Tourism Has The Biggest Multiplier Effect: KJ Alphons Union Tourism Minister
Speaking at the recently held The Indian Express Round Table Conference (RTC) in New Delhi, the tourism minister said that the sector is contributing over 6.8 per cent to India’s GDP and employs 84 million people. The theme of the RTC was '20 Million Inbound Travellers by 2020'
Invest In Our Tourism Sector, Says MP Tourism
Heritage building Minto Hall looking spanking new after a Rs 64 cr refurbishment was the venue of the fifth edition of the Madhya Pradesh Travel Mart (MPTM) which showcased the state's varied tourism offerings to industry stakeholders from across India and invited them to invest in its tourism sector through an attractive tourism policy.
Luxury On Track
Luxurious journeys on trains is a niche tourism product that has always found takers among the well travelled cognoscenti across the world. The luxury trains of India are an excellent showcase of the country's glorious culture, but focused efforts are needed by industry stakeholders to promote this segment.
#Enjoy The Seaview
Signature Swarovski crystal staircases, the longest zipline at sea, the first-ever cruise ship restaurant by two Michelin starred chef Ramón Freixa, and much more. Global cruise brand, MSC Cruises recently unveiled its swanky new waterbaby, MSC Seaview at a grand christening ceremony in Genova, Italy.
Airlines Preferred Mode Of Transport In India: Survey
Airlines Preferred Mode Of Transport In India: Survey
GTM 2018 : A Key Milestone
The 44th edition of Germany Travel Mart organised in Dresden, by the German National Tourism Board and Dresden Marketing Board, highlighted another successful year for tourism in Germany and a record growth for eight consecutive years
Behold… It's Bohol!
Located in the heart of Central Visayas, the island province of Bohol is the 10th largest island in the Philippines and one of the country’s most iconic travel destinations. It is composed of an oval-shaped mainland surrounded by 72 smaller islands. The province is abundant in beaches and resorts. It’s well-known for Panglao beach and Anda beach. Tagbilaran City, the capital of Bohol, is known as the ‘City of Friendship’.
an ocean of opportunities
the potential of cruise tourism both in terms of passenger movement on varied itineraries and india as a cruise tourism port has been discussed since over a decade. in this cover story, industry experts identify the challenges and the possible way forward in this niche line of business.
Air Canada Positive On Business From India
AIR CANADA is bullish on driving growth from the India market through its newly commenced Mumbai-Toronto direct flight – the only non-stop service on this route.
