Focus Is On Customer Demands

Holding a market share close to 20 percent, Maersk Line is one of the leading players in the Indian shipping industry. With 25 offices and presence across 16 ports in the country, Maersk Line offers a one-stop solution closer to the place of origin of cargo, thereby reducing the transportation time between the point of origin and the port. Steve M Felder has taken over as Managing Director of Maersk Line (India, Sri Lanka, Bangladesh, Nepal, Bhutan, Maldives) recently. Having associated with the Maersk Group for over a decade, in his new role, Felder will add further momentum to Maersk Line’s Asia growth trajectory. Felder believes that digitalisation is the way forward and Digital India is a much-needed initiative. In conversation with Rashmi Pradhan, Felder talks about the strategy for India, emerging trends in shipping and EXIM from India.

- Rashmi Pradhan

As the new Md of India for Maersk line what would be your areas of operation?

My geographical scope is India, Sri Lanka, Bangladesh, Nepal, Bhutan and Maldives. My role is to oversee the business and to lead the business from end to end. From business development to collections, which means end to end cycle of shipping. This includes customer service, documentation, operational matters and anything that involves serving the customers. Going forward, I will remain committed to the India growth story and to provide integrated logistics solutions to our customers.

How do you see the potential of India for Maersk line?