Al Inside: Tech Eases Work For IT Firms

It simplifies and automates routine tasks and helps employees to focus on the big picture

- SHIVANI SHINDE

When Satya Nadella, the chief executive officer of Microsoft, visited India early this year he spoke about how the country's information technology (IT) companies were driving artificial intelligence (AI) and customising it for their use.

Nadella said Infosys, HCLTech and LTIMindtree were among companies that had been the first movers in adopting Copilot, Microsoft's AIbased conversational chat interface, for customers and themselves.

Considering Indian IT companies are deploying AI and generative AI (GenAI) for hundreds and thousands of global enterprises, how they do it for themselves is of significance.

Mohammed Rafee Tarafdar, chief technology officer (CTO) of Infosys, said his company is leveraging AI to "reimagine work, workplace and workforce", with a focus on using the technology to amplify human potential.

"We have been continuously implementing and rolling out AI within key processes over the last 12 months. For example the generative AI-led learning processes in our learning platform Lex have been rolled out to all our employees and we are seeing active adoption. We have rolled out a knowledge assistant, InfyMe NAVI, for all (company) leaders to help drive productivity in the sales process," said Tarafdar.

Modernisation tool

Infosys is using AI assistants to help productivity in software engineering, modernisation and migration.

Tarafdar said the impact of such assistants is evident. "Using assistants our developers have generated three million lines of meaningful code. With the usage of classical AI and GenAI, we have seen that some processes that used to take weeks can now be done in days."

Like their clients, Tata Consultancy Services (TCS), Wipro, IBM, LTIMindtree and other firms have adopted AI across processes such as human resource (HR) management, automating IT infrastructure, and even sales.