Amazon and telemedicine provider Teladoc Health are starting a voice-activated virtual care program that lets customers get medical help without picking up their phones.
The service, for health issues that aren’t emergencies, will be available around the clock on Amazon’s Echo devices. Customers can tell the voice assistant Alexa that they want to talk to a doctor, and that will prompt a call back on the device from a Teladoc physician.
The program, announced this week, marks Amazon’s latest expansion into health care and another push by the retail giant into a form of care that grew rapidly during the COVID-19 pandemic.
“Telehealth now is something that patients have gotten used to and may come to expect as an option for their care,” said Lori Uscher-Pines, a senior policy researcher with Rand Corp. “(Before) the pandemic, there might not have been this much awareness that this was a service that was available.”
Amazon already dispenses prescription drugs and is expanding an Amazon Care program it launched in 2019 that offers telemedicine visits with an option to send a care provider to the patient if they need an in-person visit.
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