Best of the Best

Global Traveler introduces the 2020 Airline of the Year and Hotel of the Year.

- MARY MELNICK

For the 10th consecutive year, Global Traveler recognizes the best of the best in the industry, naming 2020’s Airline of the Year and Hotel of the Year. Technology and the travel industry constantly evolve, and every travel provider adjusts and strives to keep up to be the best to satisfy travelers’ needs and wishes.

With everything going on this past year, travel paused for a couple of months but is picking back up with new precautions and protocols in place. Now, travelers look for places and companies that handled the pandemic promptly, instilled the best cleaning procedures and continue to follow the ever-changing rules and regulations during this uncertain time.

This year United Airlines and Hilton Hotels exceeded these expectations to stand out among other brands in the industry. Both brands go above and beyond in order to ensure a safe and clean environment for their customers. United and Hilton listened to guests’ and passengers’ concerns, adapting and making changes in order to instill confidence in returning to travel.

To award the prestigious honor each year, a select group of Global Traveler staff and Advisory Board members choose the winners through a series of considerations and factors. They look at each nominee’s financial information, performance records, loading and boarding time, safety procedures, onboard menus and overall image as a brand.

UNITED AIRLINES

AIRLINE OF THE YEAR 2020