Have you messed up? An effective apology requires four crucial steps to make sure things get back on track.
1 Understand exactly what you did wrong and how that made the other person feel.
What are you apologising for? Your first responsibility is to communicate clearly that you understand the mistake you've made. Your apology will not make sense if you're not sure exactly what you did wrong or why the other person is upset with you. If you do not agree with what you've been accused of, calmly talk about it further, rather than trying to placate the other person with the words they want to hear.
2 Understand and communicate why you behaved that way.
Denne historien er fra May 23, 2022-utgaven av New Zealand Woman's Weekly.
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Denne historien er fra May 23, 2022-utgaven av New Zealand Woman's Weekly.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent? Logg på
Sweet SUCCESS
Delicious twists on traditional favourites
Calzone CRAVING
Anything you can put on top of a pizza can go inside these air fryer Italian turnovers
Kai & kindness - ‘OUR RECIPE FOR A GOOD LIFE'
The foodie and her brother have dished up a cookbook full of comfort
Kia Ora Dame! 'I HAD A BIGGER PURPOSE'
It could have taken a toll on her, but Naida's phone greeting started a legacy
Dame Hinewehi's healing haka - 'IT'S GOING TO CHANGE LIVES'
Beating a world record is personal for the music therapy founder
Unbreakable Mamie - 'I'M READY TO FAMOUS!' BE
The TV star and model is excited about what the future holds
Below Deck detective - CAPTAIN LEE'S SEA CHANGE
The superyacht hero's family tragedy has led him to navigate scary waters
Swings & roundabouts - OWEN'S BIG KID PROJECT
Playtime's a whole lot more fun thanks to the radio host
Haunted by tragedy - KATE'S SHOCK LOSS
The star is still dealing with the death of her dad when she was aged four
Top-secret royal plan - BRINGING HARRY HOME
Disillusioned with life in the US, the prince is reaching out to friends in the UK
